Flying Leap off of a Power Plant Hot Air Duct
Favorites Post #82
Originally posted January 31, 2015
I was standing in the elevator on my way to the control room from the electric shop the morning of October 11, 1995 when a strange call came over the radio. It sounded like Danny Cain, one of the Instrument and Controls Technicians on my team (or crew, as we used to call them before the reorganization). Most of what he said was garbled, but from what I could catch from Danny’s broadcast was that there was a man down on a unit 2 hot air duct. Danny’s voice sounded as if he was in a panic.
About that time, the elevator door opened and I stepped out. I thought to myself… “Hot Air Duct?” Where is a hot air duct? I had been running around this plant since 1979 when they were still building the plant, and for the life of me, I couldn’t remember where a hot air duct was at that moment. I may have been panicking myself. So, I did the only thing I could think of at the time….
I walked briskly into the control room and asked the Unit 1 Control Room operator… “Where is a hot air duct?” It must have sounded like a pretty stupid question coming from someone who rarely admitted that they didn’t know everything, but I have asked my share of stupid questions in my lifetime and most of the time, after the blank stare, someone gives me the answer. This time, the answer was “In the bottom ash area under the boiler.”
I quickly left the control room without saying another word. I’m not sure why I didn’t yell something out like, “Help! Help! There’s a man down on a Unit 2 Hot Air Duct!” I guess it didn’t even occur to me.
I just darted out the door and down the stairs to the ground level (six flights of stairs). I kept saying to myself… “Hot Air Duct… Hot Air Duct…” I jogged across the Turbine-Generator basement floor and into the breezeway between the T-G building and Unit 2 Boiler. I picked up my pace once I was out in the open, and quickly made my way through the door to the spot where years before in 1983 I had seen Bob Lillibridge being swallowed alive by the Boiler Ghost (See the post: “Bob Lillibridge Meets the Boiler Ghost“).
Once inside the boiler enclosure, I realized that the Hot Air Ducts were the ducts that came from the Primary Air Fans into the Bowl Mills where the coal is ground into powder and blown into the boiler. The air is heated first by going through the Air Preheater which gets it’s heat from the exhaust from the boiler. It was pretty dark around the Hot Air Ducts.

Diagram of a boiler. you can see the Hot Air at the very bottom. That’s going through the Hot Air Ducts
As I approached I yelled out for Danny who immediately yelled in the same stressed far off voice “Help!” His voice came from the top of the second Hot Air Duct. I could hear a struggle going on up there, so I ran over to the ladder and quickly climbed up. When I reached the top of the ladder, I saw Danny Cain and Alan Kramer (Our foreman) also, wrestling with a man that I had never seen before.
Alan was behind him with his arms wrapped around the man’s arms and his legs wrapped around his chest (I’ll call this guy Michael, since that turned out to be his name…. Michael Hyde) as the man flailed his arms kicking his feet. The three of them were rolling around on the top of the Hot Air Duct (which is a coal dusty dark place). Oh. Did I mention that it was hot? Michael was a contract worker and this was his first day on the job.
I didn’t wait to see who was winning before I picked sides. I decided that whoever this Michael Hyde person was, if he was wrestling with Danny and Alan, he wasn’t getting much sympathy from me. I grabbed the man’s legs even though I was still standing at the top of the ladder.
I wrapped one of my legs through the rungs of the ladder so that it weaved through one rung, around the next rung, and into the third rung. At this point, even if I was knocked unconscious, I wasn’t going to fall off of this ladder. We were 25 feet above the concrete floor. Danny said, “Hold him down! He’s trying to jump off the Duct!” So, while Alan and Danny wrestled with Michael’s upper torso, I decided to take care of his legs.
About that time, others started showing up down below. Jimmie Moore was one of the first to arrive. I yelled down to him that we needed our rescue gear. A stretcher and rope. Jimmie quickly coordinated getting our safety bags down to the bottom ash area. More people arrived. I remember seeing Jasper Christensen looking up at me.
About that time, Michael pulled one of his feet free from my grip and gave me a swift kick on the right side of my head with the heal of his boot. I was knocked back and my hardhat went flying off into space. Jasper said something like “Don’t fall off up there!” Shaking my head to get rid of the pain, I assured Jasper that I couldn’t fall off of the ladder if I tried. I had my leg locked in the rungs.
I decided at that point that the best thing I could do to keep from being kicked in the head again was to remove this guy’s boots. So, I grabbed both of his legs and squeezed them as hard as I could so that he would feel a little bit of the pain he had just inflicted on me. At the same time, I began unlacing his work boots and dropping them to the floor.
Danny explained that Michael had had some kind of seizure. He had fallen down and was wobbling all over the place. Then when it was over and he came to, he tried to jump off of the duct.
Michael continued to struggle. He wasn’t yelling or saying anything other than grunts. It was as if he was in a total panic. His eyes were filled with fear. After I had removed his boots, I continued to have one arm wrapped around both of this legs squeezing as hard as I could to keep him from pulling one away and taking another kick at my head.
At this point, an interesting idea came into my head… I suddenly thought it would be a good idea to tickle his feet. I had two reasons for doing this… First… It was pay back for leaving a boot heel impression across the side of my face and Second…. I thought it would distract him some from his panic. Sort of as a counter-irritant.
More of the rescue team had arrived and Jimmie threw a rope up to me that I threw over a pipe so that a stretcher could be raised up. Either Jimmie Moore or Randy Dailey or both then climbed up the ladder and made their way around me to the duct so they could put Michael in the stretcher. At this point, Michael was still panicking. He was still trying to escape our grasp.
The stretcher was placed alongside Michael, and with a “one two three” we raised him up and set him down in the stretcher. We started winding the rope in and out of the stretcher to tie him down. As soon as the ropes went around his arms, Michael stopped struggling and became calm.
It appeared that the moment Michael felt safe, the struggle was over. We raised him up from the hot air duct and then lowered him to the ground. As soon as he was on the ground, the Ambulance from Ponca City, Oklahoma arrived. Evidently, as soon as the Shift Supervisor had heard “Man Down” on the radio, he called 911 in Ponca City 20 miles away to have an ambulance sent. The timing couldn’t have been better. Just as we were untying Michael, the EMTs arrived.
The EMTs from the ambulance put him on their own stretcher. I picked up his boots from the ground and placed them alongside him on the stretcher and he was carried away. After all that panic, I just wanted to go back to the Electric Shop office and calm down.
This was a happy ending to what could have been a real tragedy if Michael had been able to jump off of the air duct. We heard about an hour later that when Michael Hyde had arrived at the hospital in Ponca City, he insisted on having a drug test taken to show that he had not taken any kind of illegal drug that would have led to his bizarre behavior. He said that nothing like that had ever happened to him before. There must have been something about the heat and the dark and the smell (and maybe listening to Danny talk about donuts) that must have triggered a seizure.
To our surprise, a few months later, Michael Hyde showed up at our plant again. This time, he came with a couple of other people. They were from the Oklahoma Safety Council. During our monthly safety meeting, many of us were presented with an award for rescuing Michael. Even though my part in the rescue was rather small, I was very proud to have been recognized that day. We were each given a plaque. Here is mine:
Alan Kramer and Danny Cain had both been invited to Oklahoma City to receive their awards as they were directly involved in saving Michael’s life. Here is the plaque that Alan was given:
A plaque was also given to the plant from the Oklahoma Safety Council which as far as I know is still mounted by the office elevator on the first floor:
Michael said he wanted to thank each of us personally for rescuing him that day. I shook his hand. I told him that I was the one that was squeezing his legs so hard and tickling his feet. I don’t think he remembered much of that moment.
I have a side story to this one and I wonder if this is the place to tell it. I suppose so, as long as I keep it short….
A number of months after this incident occurred, I began to develop a sore throat on the right side of my throat. I thought at first that it was Strep Throat because it hurt quite a lot. I just waited around for it to either go away or develop into a full blown cold, so I didn’t do anything for a few months. The pain was localized at one spot in my throat.
Then one day, my right ear began to hurt and I decided it was time to go see the doctor about it. When I visited my family doctor, he took a throat culture and surprisingly it came back clean. No strep throat. I explained that it was a constant pain, and now it had moved up to my ear as well. So, he sent me to Tulsa to an Ears Nose and Throat Doctor who was supposed to be real good.
When I went to him, after a couple of examinations, he came to the conclusion that I had a TMJ problem (TMJ is Temporomandibular Joint Dysfunction). So, he sent me to a TMJ person in Stillwater. I went to him, and he x-rayed my head and gave me some medicine to try to stop the pain, but nothing worked.
At times the right side of my face would hurt a lot, and at work if we took the temperature gun and pointed it at the right side of my face, we would find that it was about 2 or 3 degrees colder than the left side.
I went to a good TMJ person in Enid Oklahoma, and he made a mouthpiece for me to wear which seemed to lower the number of times each day that I would feel intense pain up and down the right side of my face…. all along, the pain continued to get worse.
To make a longer story shorter, through the years, the pain continued to grow until each time (about 6 times each day) my head would hurt, it would hurt from the top of my head down to my throat on the right side.
I never knew for sure if this was a result of being kicked in the head during our struggle that day, along with a combination of a bad dentist in Stillwater named Doctor Moore who wrestled with my teeth one day to the point that I wanted to punch him back. After going to many types of doctors (Neurologists, Endocrinologists, Oral Surgeons, etc) and dentists, having root canals, and medications and mouthpieces, nothing seemed to help. The pain continued to grow.
I finally had a name for my condition after many years, my dad pointed out to me that according to my symptoms, in the Merck Manual, my condition would be called: Trigeminal Neuralgia. I told that to the Neurologist and he agreed. There really wasn’t any treatment for it, only medication to cut down on the pain.
After 14 years, I decided I had taken enough pain medication and just decided to let the pain happen. It would only last for 10 minutes at a time, and medication didn’t really help that much anyway.
This past summer (2014) the pain became so frequent that every hour I was having 10 minutes of terribly excruciating pain that was leaving me almost immobile. So, I called the doctor to make and appointment. I had decided that this was too unbearable. On Tuesday, July 8, 2014 I called the doctor and made an appointment for July 17, the Thursday of the following week. On July 10, the pain was so bad that for the first time since I had this pain, I actually stayed home from work because I was not able to get any sleep.
July 11, 2014, After sitting up all night in a chair, I prepared to go to work. That morning, to my surprise, the pain had stopped coming every hour. That day at work, I had no pain. When I came home that evening, as I prepared to go out to dinner with my son Anthony, I had a feeling that I usually felt when the pain was going to start. Anthony could tell, so we just waited a few minutes, and it was over. The pain was hardly noticeable….. That was the last time I ever had an attack of pain on my face. It just went away and never came back.
It has now been over 6 months and I have not had one attack of pain on my face (With this repost, it has now been 6 years). After 16 years of pain, it just went away in one day. Could there have been a reason? I think so… You see, my mom had been doing something on the side. She had sent my name to a group to have them ask their founder to pray for me to God.
For years, my mom had supported a Catholic mission group called: Pontifical Institute For Foreign Missions (or PIME). This organization was founded 164 years ago and the group was trying to have the Bishop who founded the Mission canonized as a Saint. In order to do that, they needed to have at least three miracles associated with his intercessory prayers. His name is Bishop Angelo Ramazzotti.
What this means is, that as a group, we ask that (pray to) Bishop Angelo Ramazzotti (who we believe is in Heaven with Jesus) ask Jesus to heal us (or something miraculous for a good cause). If the person (me, in this case) appears to have been miraculously and instantly healed, then an investigation is done to determine if it can be certified as a miracle.
If three such miracles have been certified after intercessory prayers have been asked of Bishop Angelo, then he could be Canonized as a Saint. To be Canonized means that he is more or less “Recognized” as someone that is in Heaven with God. It doesn’t mean in anyway that everyone in heaven has to be canonized. It just means that if you want to ask a Saint in Heaven to pray for you to God, then you can be pretty darn sure, this guy is good friends with God. Just like asking your own family to pray for you. You would be more inclined to ask someone that you know is more “Holy” if you really need to see some results.
Well, that is what my mom had done the week before the pain suddenly went away.
If the pain that I had for the past 16 years was caused in part by the kick in the head in 1995, and this condition I had is somehow used to help Canonize Bishop Angelo Ramazzotti, then I am glad to have been a part of it. All along, I figured that something good would come out of all that pain, I just never imagined what that might be. Now that it’s gone, it’s sort of like missing an old friend…. only….. NOT.
Sometimes it just takes a good kick in the head to get things moving.
Black Ops Raid Power Plant — Power Plant Men Ignore Attackers
Favorites Post #75
Originally posted January 17, 2015
I don’t know if they called them “Black Ops” in 1994, but when the control room operator David Evans answered the phone that day in October, I don’t think he ever expected to have the person on the other end of the line tell him that a military special forces unit was going to stage a mock raid on the coal-fired power plant in North Central Oklahoma some time that night. I’m sure Jack Maloy, the shift supervisor, was equally surprised when David told him about the phone call. I heard later that Jack was pretty upset to find out that a military force was going to be attacking our plant in the middle of the night without his permission!
The first we heard about the call was when Jasper Christensen called a meeting of the entire maintenance department on the spur of the moment in the main break room. He told us about the phone call. He said we didn’t have any more information than that. Though the maintenance department shouldn’t be working that night, Jasper said that just in case we were called out for something, we should know that a group of commandos were going to be performing some sort of mock raid on our plant. If we encountered any soldiers sneaking around the plant in the middle of the night in full military gear, not to be alarmed. Just go on doing what you’re doing and don’t bother them.
Now that it is 21 years later (well, almost) the truth can finally come out…. Isn’t that how it goes? When we are sworn to secrecy, isn’t it 21 years before we can finally speak out? (That’s what Shadow Warriors always told me). I don’t remember us taking an oath or anything, but that’s the way it is with Power Plant Men. They just assume that if the military is staging a mock raid on our plant, it is a matter of national security. It seemed as if our plant sort of matched the layout of a power plant somewhere in Central America where the real raid was going to take place.
The main difference between our Power Plant and the one in Honduras, or wherever it was, is that our plant had recently gone through a downsizing. So, our operators at night now had to perform the duties that had before been done by the labor crew. They had to do coal cleanup throughout the conveyor system.
This meant that if one of our auxiliary operators happened to run across someone dressed in the outfit above, they would have naturally handed him either a water hose or a shovel and pointed to the nearest conveyor and said something like, “I’ll start on this end, and you can start over there.” After all. He would already be wearing his respirator.
That day on the way home, Scott Hubbard and I discussed the significance of such a raid on our Power Plant. A year and a half earlier, Janet Reno had really messed up the raid on the Branch Davidian compound in Texas when it burned down and burned everyone to death including women and children. So, it would be good to go into a situation like this more prepared.
I had often thought about the steps that could covertly be taken to single-handed destroy the power plant without using any kind of explosives. Those who understood how all the systems worked together could do it if they really wanted to. Of course, that was just how I might occupy my mind when I was doing a repetitive job, like sweeping out the main switchgear. What better place for those thoughts to drift into your mind.
Actually, now that I think about it, instead of sending in the Special Forces, just send in a few Plant Operators, Electricians and Instrument and Controls guys and they could totally destroy the plant in a matter of hours if that was their intent. The same thing could be said about putting a few incompetent people in upper management even if it isn’t their intent, only it takes longer than a couple of hours to destroy the plant in that case.
The next morning when we arrived at the plant, our foreman Alan Kramer told us the stories about the raid that happened the night before. This is what I can remember about it (if any Power Plant Men want to correct me, or add some more stories, please do in the comments below).
First he said that it appeared as if the commandos had landed in some kind of stealth helicopter out on the north side of the intake because later when the power plant men had investigated the site they could see where two wheels on the helicopter had left an impression in the mud. Dan Landes had been keeping a lookout from the top of the Unit 1 boiler, and he thought for a moment that he saw the flash of a red light…. which… thinking about it now, could have been one of those laser sites taking aim at him and mock assassinating him by shooting him in the eye from about 1/2 mile. You know how good American Snipers can be (my plug for the new movie). Good thing he was wearing his auto-tinting safety glasses.
We also heard that one of the operators, Maybe Charles Peavler (Charles is standing next to Dan wearing the pink shirt and carrying something in his lower lip) had stepped out of the office elevator on the ground floor only to come face-to-face with a soldier. When the soldier was seen by the operator, he just turned around and walked out of the door… he evidently was considered a casualty if he was seen by anyone. Either that, or he had to go do coal cleanup the rest of the night.
I think it was Jeff Meyers (front row, left in the picture above) who told us later that the Special Ops forces had left a present for the operators on the Turbine-Generator Room floor. Tracked across the clean shiny red T-G floor were muddy boot prints leading from the Unit 1 boiler entrance to the door to the control room. The tracks ended at the control room door.

The Red T-G floor is always kept clean. The control room entrance is under the grating where this picture was taken. – Thanks Jim Cave for the picture
The tracks were extra muddy as if someone had intentionally wanted us to see that someone had walked right up to the control room door. The tracks did not lead away from the door. They just ended right there.
So, we did have proof that the commandos had actually visited our plant that night, only because one of the operators had come face-to-face with one in the main lobby. If that hadn’t happened, then they would have come and gone and we would have been none-the-wiser… other than wondering about the strange muddy footprints and the impression left in the mud by the stealth helicopter.
I suppose it was easy for the Power Plant operators to ignore the commandos since for the most part, they never saw them coming or going. The Power Plant Men were happy to play their part in the mock raid. Of all that has been asked of these Power Plant Men over the years, this was one of the more “unique” events. How many Power Plant Men across the country can say that they took part in a Special Ops Commando Raid on their Power Plant?
All I can say is that the commandos sure picked a great bunch of Power Plant Men and Women to attack. We were all honored (even those of us who were at home in bed asleep at the time) to be able to help out the military any way we could.
Power Plant Birthday Phantom
Favorites Post #55
Originally posted March 14, 2015
Long before Facebook ever graced the pages of our browsers, Power Plant Birthday reminders began appearing in the Outlook E-mail Inboxes of Power Plant men at the Coal-fired Power Plant in North Central Oklahoma. Today it seems commonplace to be reminded of your friends birthdays as your smartphone pops up a message to remind you. In 1997, a strange event began happening at the plant. It sent some scurrying about to find the culprit. Others found it funny. Some worried that their secrets were about to be revealed. One person was totally surprised by the response (me).
January 3, 1997 Charles Foster and I went to our morning meeting with our team in the main break room where we would meet every morning to go over the work for the day. Alan Kramer began the meeting by asking me a direct question. He said something like, “Kevin. Do you know anything about emails from the Birthday Phantom?” I asked him what he meant, and he went on to explain.
Alan said that when someone opened up Outlook to check their e-mail that morning, shortly after they opened it up, an e-mail appeared in their inbox that was from themselves. So, when Alan had logged in that morning, he received an e-mail from Alan Kramer. When he opened it, it had a subject of “Today is Wayne Cranford’s Birthday”. The body of the e-mail said, “Today is Wayne Cranford’s Birthday. He is 48 years old today. Please wish him a Happy Birthday. The Birthday Phantom.”
It happened that when Wayne Cranford opened his own e-mail, the subject said, “Happy Birthday Wayne Cranford!” and the body of the email had the happy birthday song, “Happy Birthday to you. Happy Birthday to you. Happy Birthday dear Wayne. Happy Birthday to you. The Birthday Phantom.
So, after Alan explained this to me, he looked at me again with a rather stern look and said, “Kevin. Did you do this?” What could I say? So, I said, “Why is it that whenever something like this happens, I’m always the first one to be blamed for it?”. I knew at that point that Alan’s next response was going to mean the difference between night and day, so I put on the most indignant look I could.
Alan said, “Well. I just had to ask.” I shrugged like I understood and glanced over at Charles Foster who had a stunned look hidden behind his best poker face. Something like this:
You see…. about a year earlier, before we were using Microsoft Outlook, we were using Novell’s Groupwise for email. Alan Kramer had come to me and asked me if I had done something “wrong” in regard to emails. It turned out that I was innocent of any “wrongdoing” in that instance (well, almost). Charles Foster was my witness.
What had happened was that one day, Danny Cain, who was the Instrument and Controls person on our team had come into the electric shop office to make a phone call to someone at Corporate Headquarters in Oklahoma City. I think it was Ed Mayberry. Email was a new idea for most people at the plant.
While Danny was on the phone, I turned to the computer sitting on the desk across the room from Danny and wrote an e-mail to the person that Danny was talking to telling him not to believe a word Danny was saying… whatever it was…. it wasn’t important. I just thought it would be funny to send an email to Ed about Danny while he was talking to Danny on the phone.
The subject of the email was “Danny Cain”. As Danny was talking on the phone, he happened to turn around just as I was clicking “Send”, and he saw his name in the subject line. Charles was sitting there next to me, as we were on break at the time. Danny quickly asked what I was doing and why did he see his name on an e-mail. I put on the guiltiest look I could and said, “Oh. Nothing. Nothing at all.” Rolling my eyes with obvious guilt.
I didn’t know how much this bugged Danny until a couple of days later Alan came into the electric shop office and said he needed to ask me a serious question. I could tell he was upset with me. He asked, “Have you been reading other people’s emails?” I was confused by the question, because I didn’t relate it to Danny from the other day. So both Charles and I looked confused.
I told Alan that not only had I not read other people’s emails, but even if I could, I wouldn’t because I considered other people’s emails private. Then I explained to him that Novell’s Groupwise email was very secure, and I wouldn’t know how to hack into their email if I had a desire. Which I didn’t.
Still confused by why Alan would ask the question both Charles and I asked Alan what this was all about. He didn’t want to say who it was that told him they thought I was reading their emails, but after we pressed him, he told us that Danny Cain said he saw me reading his email when he was in the office. Then both Charles and I knew what this was all about.
I explained to Alan that I was just joking around with Danny at the time. I reasoned with Alan that I would have to be pretty stupid to wait until Danny was standing a few feet away from me before I decided to read his emails. Alan accepted my explanation. Especially since it was backed by one of the most honest people at the plant, Charles Foster.
So, fast forward to November 6, 1996. We were now using Outlook. That was about as secure as a bag of Oreo cookies in a kindergarten classroom.
I was sitting in the electric shop office with Charles during lunch, and I had just finished writing some fun little programs that automated pulling stock prices from the Internet and putting them in Excel each day. I asked Charles, “What shall I do next?”
Charles thought for a few moments and said, “You know when we were still all in the electric shop before the downsizing, how when it was someone’s birthday we used to celebrate it by bringing a cake and having a lunch or something for that person? Well. We don’t do anything now. Can you come up with something that will help celebrate birthdays?”
After brainstorming ideas, we settled on sending emails and the “Birthday Phantom” was born. I thought it would be neat to learn how to write programs that used the Outlook API, sending emails, and stuff like that. So, I went to work during my lunch breaks writing the program.
It only took a week or so to get it working, and then we ran a bunch of tests on it until we settled on having the emails be sent by the same person that is receiving the email when they log on the computer. Each time a person logs on the computer, the program would be kicked off.
The first thing it would do was check to see if the person had already logged on that day. If they had logged on before, then it would shutdown because I didn’t want it to send more than one email for the same day, even if the person used a different computer.
The next thing it would check was if the person was on an exception list. We had decided that it was best to keep the plant manager and his cronies… um… I mean, his staff from receiving emails, as we didn’t think they would appreciate it since they didn’t have much use for such things. If the person logging on was on the exceptions list, the application would shutdown.
Then, it would check to see if it was anyone’s birthday that day. If it was, then it would send an email from the person logged on, to the person logged on. If it was the birthday of the person logging on, then it would modify the email so that it was personalized to say happy birthday to them.
There were little tweeks I made while testing the application before we went live with it. First, I added little things like making sure the gender was correct. So, if it was a woman’s birthday, then it would say “…wish her a happy birthday”.
Charles and I decided that the application would start running on January 1, 1997. So, during December, I made sure it was setup on all the computers in the plant except those belonging to the staff. This brings us to January 3, 1997, when Wayne Cranford was the first Power Plant Man to have a birthday.
As I hinted above, Alan’s response to my indignation at being accused of creating the Birthday Phantom would have determined how short-lived the Birthday Phantom would have been. Since Alan didn’t pursue the inquiry I didn’t offer any more information.
For instance. A few minutes after the meeting was over, I walked over the control room, and the control room operators were all standing around talking about the Birthday Phantom. David Evans asked me if I was the Birthday Phantom. I responded the same way I did with Alan, I said, “Why is it that when something like this happens, I am always the first person to be accused?” David responded with, “Yeah, but are you the Birthday Phantom?” Well. I wasn’t the type of person to blatantly lie, so I had to admit that “Yes. I’m the Birthday Phantom, but don’t tell anyone.” The Control room operators said they would all keep it to themselves (yeah. right).
Though some people thought the Birthday Phantom was a nuisance, others thought that their personal emails were at risk, and that the Birthday Phantom could be stealing their emails. Whenever I heard that anyone was upset (such as Alan) with the Birthday Phantom, I just added them to the exceptions list and they never received another Birthday Phantom email.
Jim Padgett, a Shift Supervisor, had received a Birthday Phantom email one day, and called IT to report it as they were trying to track down the program to figure out where it was coming from. Jim Cave told me that Padgett had the IT guy on the phone and he was logged into his computer to watch what happened when he logged on and opened up Outlook to try and find what was sending the emails.
Jim Cave said that the IT guy was sounding hopeful that he was going to finally be able to catch the Birthday Phantom when all of the sudden he said, “Oh! That’s a Wiley One!” I came to understand that in Oklahoma City, the IT department was taking this so seriously that they assigned two people full time for two weeks to try and find the culprit (I added Jim Padgett to the exception list, so he didn’t receive any more emails).
I hadn’t thought about it when I was writing the application, but back at Corporate Headquarters, they thought that the application had somehow gained access to the HR system in order to find the birthdays of each employee. Even though, things like Birthdays and Social Security Numbers were not as sensitive in 1997 (for instance, the plant manager’s Social Security Number was 430-68-…. You really didn’t think I would put his Social Security number here did you?), if someone was accessing the HR database, that would have been serious.
Even though the IT department was taking this very seriously, there was one timekeeper at the Power Plant that was just about climbing the walls over the Birthday Phantom. She was so concerned that I was afraid she was on the verge of a nervous breakdown. I was not surprised by this at all, and had actually anticipated her anxiety. Actually, the Birthday Phantom was designed for just this reason. You see, this particular timekeeper was going to be turning 40 years old one week after the first Birthday Phantom email showed up.
After the second Birthday Phantom email arrived the next Monday on January 6, announcing that Jerry Potter had just turned 36, Linda Shiever called me and asked me if I could find out how to stop the Birthday Phantom. I told her I would look into it. I did look into it for about one second. Linda was turning 40 on Friday.
On Wednesday, January 8, not only did Elvis Presley turn 62 (if he had been alive… or…. um…well, you know…) but the Birthday Phantom informed everyone at the plant that Sonny Kendrick (who was only 5 days younger than Wayne Cranford) had also turned 48 years old. Linda Shiever was thinking about calling in sick on Friday.
Linda knew that when she came to work the morning of January 10, that her cube would be full of black balloons with the number 40 on them. She had resigned herself to this a while before when she helped blow up the balloons for Louise Kalicki’s cube the previous August 23, less than 5 months earlier. The appearance of the Birthday Phantom, however, had thrown in a new element of recognition.
The morning of January 10, 1997 finally arrived, and the Birthday Phantom email notified everyone that it was not only Linda Shiever’s birthday, but it was also Gene Day’s birthday as well. Yeah. The application could handle multiple birthdays on the same day. Linda Shiever was happy to find out that the Birthday Phantom had informed the entire Power Plant that she had just turned 29. In fact, that year, every woman at the plant was turning 29 years old according to the Birthday Phantom. — That was another one of those tweeks that came out of our testing.
Gene Day, on the other hand, according to the Birthday Phantom had just turned 100 years old…. Well.. Everyone knew he was ancient (See the post: “Power Plant Humor and Joking With Gene Day” and the “Psychological Profile of a Control Room Operator“). Needless to say, there was a lot less stress in the office area after that day.
The following week, when I went to the tool room to get some supplies, Darlene Mitchell stopped me and asked me if the Birthday Phantom would do her a favor. She was turning 45 years old on January 28, and she didn’t want the Birthday Phantom to tell everyone she was 29. She wanted it to say, “Today is Darlene Mitchell’s Birthday, She is 45 years old and Lovin’ it! Please wish her a Happy Birthday!” I told her I would have a talk with the Birthday Phantom and it shouldn’t be a problem.
After a month, when I was in the Control Room, Jim Cave, who was now referring to me regularly as “The Wiley One” said that the IT department had told Jack Maloy that they were no longer looking for the Birthday Phantom. They were not able to find it. The person that did it would just have to tell them who it was.
I still have the computer code I used when I wrote the program. Sometimes I take it out and read it and I remember that year when the Birthday Phantom visited the Power Plant in North Central Oklahoma to remind everyone that we were all growing older and as a family, we should take the time to stop and say “Happy Birthday” to each other on that one day each year when we are special.
Power Plant Quest for the Internet
Favorites Post #31
Originally posted May 2, 2015
The electric company in Oklahoma decided late 1995 that it was about time that the employees in the company learned about the Internet. The company recognized that the vast amount of information on the Internet was very useful and encouraged everyone to start using it. A request form was available to request access to various features the Internet provided and with your Foreman’s approval, all you had to do was take a short course in Internet Etiquette and you were in (well almost). The problem with this effort was that no one bothered to teach Plant Management about the Internet, so the “Quest for the Internet” was about to begin.
As the leading computer geek at the coal-fired power plant in North Central Oklahoma I had been accessing the Internet for years. I had used CompuServe and Telnet to log into the Internet before Internet Browsers and World Wide Web (WWW) were available.
I thought it was a great idea for everyone to use the Internet, so when Alan Kramer gave us the form it didn’t take long before I filled it out. Sounds pretty simple….. but unfortunately, after a short misstep on my part, a six month battle was about to begin.
The form was simple enough, you just needed to check the boxes for which part of the Internet you needed to access, and after your foreman signed it, you mailed it to Corporate Headquarters, where you would be scheduled to attend a two hour course on how to properly use the Internet in a business setting. The form was written in a curious way that sort of indicated to me that not a lot of thought had been put into it. It was either that, or the person that created the form didn’t understand the Internet very well. Here’s why:
The different parts of the Internet that you could check that you wanted to access were these: WWW, e-mail, Telnet, NewsGroups, FTP. The World Wide Web (WWW) had yet to become popular. The number of Web sites on the Internet was still less than 250,000. Compare that to today where there is almost 1 billion websites (now in 2020, there are over 2 billion).
Well, e-mail…. you know what that is (though at the time. This was something new). Telnet was the usual way I had accessed the Internet for years. I would log in through the Oklahoma State University computer using Telnet, and from there I had access to almost all of the University computers in the country as well as a lot of the Government computers. You could actually print out pages and pages of all the computers on the Internet at the time using a simple seek command.
For those of you who don’t know… Before MySpace and Facebook, NewsGroups were used to communicate to people who had similar interests. They were sort of small blog sites. — I’m not mentioning Bulletin Boards which were independently run sites you dialed up.
On a side note:
I was a member of a number of work related NewsGroups. One NewsGroup that I was active in was for Precipitators. There were about 50 people from all over the world in this group and we all were obsessed with working on precipitators. As it turned out, two of us lived in Stillwater Oklahoma. The other guy worked for a company called Nomadics that made bomb sniffing detectors called Fido. They had a tiny precipitator that collected the particles. We were on the opposite sides of the spectrum. We had a 70 foot tall, 200 foot wide and 100 foot long precipitator, where his precipitator was tiny. I thought a few times about applying for a job with them since they were only 4 miles from my house, but, since I wasn’t an engineer I didn’t think I had a chance of being hired. Besides, what is better than working at a Power plant?
End of Side Note.
FTP, the last item on the list stands for File Transport Protocol. This is how you downloaded or uploaded files after you have used Telnet to connect to a site. It would be hard to let someone have Telnet and not let them have FTP or Newsgroups, so that is why it didn’t look like the person who created the form really knew what they were asking.
I’m sorry I’m boring you with all this, but I’m explaining them for a reason. You see… I’m getting to the part where I made my “misstep”. Maybe it was meant to happen this way, because in the end, everything worked out better than it probably would have if I had just been a little more patient…. Here’s what I did…
After checking each of the boxes, next to WWW, Telnet, NewsGroup, e-mail and FTP, I went to the foremen’s office to have Alan Kramer sign the form so that I could mail it off to Corporate Headquarters. When I arrived, Alan was gone. He had left early that day for some reason, so I walked into Jasper Christensen’s office, our Supervisor of Maintenance and asked him to sign it. Big mistake.
I wrote a post recently about Jasper’s lack of computer knowledge and how I had goaded him for making a dumb computer decision, (see the post “Power Plant Trouble With Angels“). When I handed him the form, he glanced at it, and I could see the blank look on his face indicating that he didn’t understand the different terms such as Telnet, FTP and e-mail or WWW. He might have thought he knew what NewsGroups were, but most likely that would have been incorrect.
So, instead of signing the paper, he said, he would review it and get back to me. Well…. that was unexpected. The company was encouraging us to use the Internet, so I figured it was pretty much a slam dunk. From past experience I knew that Jasper was reluctant to approve anything that he didn’t fully understand, which makes some things difficult.
During the “We’ve Got the Power” Program (See the Post: “Power Plant ‘We’ve Got the Power’ Program“) I tried to elicit an approval from Jasper about a simple example of Thermodynamics that I thought was cut and dry, especially since Jasper was the Engineering Supervisor at the time. Even though I had a sound argument about how heat dissipates in the Air Preheater, he would never say that he would agree. Only that he understood what I was saying. So, when Jasper said that he would “get back to me on this” I knew what that meant. He was going to try to find out what these different things were.
Two weeks later (note… not the next day… Two Weeks!), Alan Kramer told me that Jasper had decided not to approve my request for Internet access. Somewhat peeved, I went into Jasper’s office and asked him why he wouldn’t approve my request. He responded with, “Give me reasons in writing why you need each of these items on this form.” — Oh. I figured that out right away. He had tried to find out what these things meant, but (without the Internet), it was hard to find the answers. So, he was asking me to tell him what these were.
So, I went back to the Electric Shop office and I wrote a full page paper outlining what each item was (WWW, Telnet, NewsGroups, FTP and e-mail). I also explained why I was requesting access to each of these. For Telnet and FTP, one of the reasons I used was that I would Telnet into the OSHA computer and download MSDS’s (Material Safety Data Sheets) for chemicals we had at our plant. The operators had asked me a number of times if I could give them a copy of an MSDS for chemicals. It is a government requirement to keep an MSDS for every chemical on the plant site, and I could easily download them from the OSHA.gov computer.
When I gave my explanation to Jasper, he said he would study it and get back to me later. Two weeks later (note… um… oh. you get the point. There is something about 2 weeks when it comes to Jasper’s decision-making), Jasper called me to his office and said that during a staff meeting they had discussed my request for Internet access and they had decided that I didn’t need access to the Internet to do my job.
The staff had also decided that the only thing on the list that anyone at the plant needed was e-mail and only Jim Arnold (The Supervisor of Operations) and Summer Goebel (The head engineer) needed e-mail. No one else at the plant needed anything else. — You can see why I used phrases like “Another Brilliant Idea” when describing some of Jasper’s Management decisions. Only two people at the plant needed e-mail… . Sounds funny today, huh?
A few months later, in March 1996, I was sent to Oklahoma City to learn how to install the SAP client on desktop computers. The way I was chosen was that someone downtown called each of the Power Plants and other offices and asked the receptionist who the computer geek was at the plant. Denise Anson, our receptionist gave them my name. We were supposed to change our entire financial, inventory, maintenance, and billing system over to SAP at the end of the year from our mainframe computer system. SAP is called an ERP system or Enterprise Resource Planning system. It combines almost all the computer activities in a company into one package where everything is accessible (by one hacker) in one application.
I will go into the implementation of SAP in more detail in later posts, but for now, I was just learning about installing the client application on the computers at our plant. There were a number of steps to the installation, and a lot of times it would fail. So, they gave us some troubleshooting tips and asked us to share any tips we came up with while we were doing this task.
When I returned to the plant, I went about installing SAP on each of the computers. I think we had 22 computers all together. Anyway, during this time, I was thinking that after 3 months, I would resubmit my request for the Internet, since after all, now everyone had e-mail since we had installed a computer network at the plant with Novell’s Netware in anticipation of going to SAP. It was obvious that we were progressing into the computer age with or without the plant staff.
So, I filled out another request form, and even before asking I wrote up another page of reasons why I could use each of the items on the form. One new reason was that the Thomas Register was now online. This was a large set of books that had information about every supplier and vendor in the United States (and beyond). It was used to find phone number, addresses and other fun stuff about vendors. A set of books could cost $5,000.00 each and you had to buy them every couple of years to keep them current.

Thomas Register books — This is a Flickr Photo from Dan Paluska: https://www.flickr.com/photos/sixmilliondollardan/3535595281
I didn’t even need to waste my time writing out my reasons. When I gave the form to Alan, he signed it immediately and handed it back to me. I thanked him and mailed it off. A couple of weeks later I received a note through intra-company mail that I was signed up for an Internet class in Oklahoma City. Since I had been in trouble before with going to classes in Oklahoma City, I made sure I didn’t charge any driving time expenses to go to the class (see the post “Printing Impossible Power Plant Fast News Post“).
The lady who was teaching the class knew who I was, because she had worked with me before on computer issues at the plant. It was a simple course on computer etiquette, how the Internet worked and things we should and should not do on the Internet. At the end of the course, we were told that someone would come by our desk and install the Internet on our computers. — Well, our plant was 75 miles away and I knew that it was rare to have someone from the Computer Department come out to our plant, so I didn’t expect anything soon.
It was now the summer of 1996. I was driving down to the river pumps to clean motor filters with Charles Foster when Denise Anson called me on my radio and said that a guy from the SAP team was calling me. I asked her to patch the call to my Walkie Talkie, and she did. — new note: patching a phone call to a walkie talkie was our version of the Internet at that point.
It was the guy from Corporate Headquarters leading the effort to install all the client applications on the computers. He said they were going to have another meeting because everyone was having so much trouble with the installation. I told him that I had already successfully installed the client on all of the computers at the plant except for one, and that was because it was an old junky one that needed to be re-imaged.
The guy was surprised that we were already finished and said that our site was the first site in the company to complete the installation. Then he excitedly said, “If there is ANYTHING I can do for you, just let me know!” I glanced over at Charles who was driving the truck and could hear our conversation over the radio, and smiled.
I said, “There’s one thing. You see. Our plant is out here in the middle of nowhere. I have completed the Internet training course, but we are so far away that no one ever comes around that would install the Internet on my computer, so if you could send me the files, I’ll install it myself.” He replied, “Sure Thing Buddy! I’ll share a folder where you can go pick up the files.”
After installing the files, I realized that it was just an Internet Explorer browser. We were using Windows 3.2 at this time. After opening the browser and playing around with it for a while, I realized that there wasn’t any control around my username. That is, anyone could come into our office and log on our computer and use the browser. Then we found out that you didn’t even have to log on first (with Windows 3.2, you still booted up in DOS). The Internet was wide open. There were no real controls around the use of the Internet. The only control was just the lack of a browser on the computer!
So, here is what I did next. I went to every computer at the plant (except the staff’s computers) and installed the Internet Explorer browser on them. At each computer, I gave the Power Plant Men the same course I had taken downtown. I told them what they should do and what they shouldn’t. I showed them how the browser worked, and how to setup shortcuts, and other things. Before long every Power Plant Man and Woman at the plant was cruising the Internet except the staff…. After all… they had decided that all they needed was e-mail and only for Summer Goebel and Jim Arnold.
A few weeks (probably 2 weeks, since this IS Jasper) after I had taught all the Power Plant Men at the plant how to use the Internet, Jasper Christensen’s voice came over the radio…. “Kevin! I want to see you in my office right away!”. Okay. The gig was up. I recognized that tone of voice from Jasper. The showdown was about to begin. I was about to be chewed out for making the Internet available to everyone. Maybe even fired. I didn’t know how upset he was going to be when he found out.
As I walked from the Electric Shop to the far corner of the Maintenance Shop to Jasper’s office, I articulated in my mind what I would say. I had decided that the best defense was to explain that all I did was install the Internet browser on the computers. I didn’t have access to actually grant anyone access to the Internet. If everyone has access to the Internet, it isn’t because I gave them access. — This was true.
I took a deep breath just before entering Jasper’s office. I went in his office with the most straight face I could muster. “Here it comes,” I thought…. the six month battle for the Internet is coming to a head. Jasper said, “I want to ask you a question about the Internet.” Trying not to choke on my words and looking as if I was interested by cocking my head a little, I replied, “Yeah? What is it?” I was conscious of my thumb hanging in my right front pocket. I thought it gave me that down home innocent rustic look.
Then Jasper picked up a magazine sitting on his desk and said, “There is this article in this engineering magazine, and it has this website that you can visit. How would I go to that site?” — Oh my Gosh!!!! I wanted to laugh out loud with joy! I wasn’t about to be chewed out at all. He just wanted the computer geek to show him how to use the Internet browser that had been recently installed on his computer!
Jasper obviously hadn’t taken the Internet course, otherwise he would know where the address bar is at the top…… So, I said, “Let me show you.” I walked over to his computer and walked him through each step of the process. When we were done, he turned to look at me and smiled. He said, “Thank you.” I said, “Anytime. Just let me know if you have any other questions.” I turned and walked out of the office.
As I walked back to the Electric Shop Office, I met Charles Foster who wanted to know how it went, as he had heard Jasper call me on the radio. I told him that the battle for the Internet was now over. Jasper has now become a “user”. Life was good.
Crossfunctional Power Plant Dysfunction
The coal-fired Power Plant in North Central Oklahoma had gone from 360 employees in 1987 down to 124 employees on August 1, 1994 after the second downsizing. Monday morning when we arrived at work, the maintenance department met in the main break room to be told how we were going to survive the loss of 100 employees. With only 7 electricians left, I kept trying to add up on my fingers how we could possibly keep up with all the work we had to do.
Jasper Christensen stood up and after saying that he understood how we must feel about our present situation, he told us that we will have to each work harder. I shook my head in disbelief (inside my head only… I didn’t really shake my head, as it was frozen with the same blank stare everyone else was wearing). I knew we weren’t going to be working harder. — What does that really mean anyway. I thought he should have said, “We will each have to work “smarter” because we can’t really work “harder”. Jasper was a nice person, but he never really was much for words so I gave him a pass on this one. After all, he never really took a course in motivational speaking.
Interestingly, the three people in charge at the plant, Jasper, Jim Arnold and Bill Green were all 53 years old, and only within 4 months in age from each other. They all belonged to the “old school way of doing things” (see the post: “From Pioneers to Power Plant Managers“). As Jasper continued in his speech I noticed that gone was any talk of working together to achieve our goals. I immediately felt that we had just rolled back our management to a time before our first downsizing in 1987 when the Evil Plant Manager used to rule the plant with an iron fist.
I felt this way because we were being told how we were going to change everything we do without giving any of our own input. For instance, we would no longer have a Quality Action Team. That was disbanded immediately. We would no longer hold Quality Team meetings (we were also told that the Quality process was not going away, though we couldn’t see how it was going to work). The Safety Task Force did survive.
We were also told that we would no longer fill out any forms unless they are requested by someone. It seems that we had over 1,300 forms that were being filled out at the plant and most of them were never being used for anything, so, unless someone requested a form, we wouldn’t just fill them out for the sake of filling them out. This was actually a good idea. I know we filled out forms in triplicate each week when we did transformer and substation inspections. Most of those were never looked at, I’m sure.
It turned out later that we needed only about 400 of the 1300 forms our plant was churning out each month.
We were told we wouldn’t be doing Substation inspections. That was not our responsibility. It would be done by the Transmission and Distribution division instead. I was beginning to see how management was trying to figure out how 7 electricians were going to “work harder”. The answer at the moment was that we were going to do less. The purpose of the Substation and Transformer checks each week was to look for problems while they were minor instead of waiting for a catastrophe to happen.
We were told that we were not going to “Gold Plate” our work. We were going to just do what it took to complete the task without worrying about polishing it up to make it “perfect” (which is what real Power Plant Men do). Instead we were going to “Farm Fix it”. I’ll go more into this subject with a separate post.
We were then told that we would no longer have an Electric Shop and an Instrument and Controls shop. We would from then on all meet in the Mechanical Maintenance shop. We were not supposed to go to the Electric Shop or the Instrument and Controls shops for breaks because we were all going to be cross-functional. We are all Maintenance now. No longer specialized (sort of).
We were going to have four Maintenance teams. Each one will have mechanics, welders, machinists, electricians and Instrument and controls people. Each member on each team would learn to do each other’s jobs to a degree.
An electrician will learn how to tack weld. A mechanic will learn how to run conduit and pull wire. An instrument and controls person will learn how to use the lathe. We would each learn enough about each job in order to perform minor tasks in each area without having to call the expert in that skill.
When the meeting was over, we each met with our own foremen. Alan Kramer was my new foreman. He used to be a foreman in the Instrument and Controls shop.
It became apparent that even though Jasper had come across as if everything had already been decided and that this was the way it was going to be, things hadn’t really been ironed out yet. Actually, this was just a first pass. The main goal was for us to figure out how to get all the work done that needed to be done. I was still an electrician and I was still responsible for working on electrical jobs.
One really good part of the new situation was that I was now on the same team as Charles Foster. We had always been very good friends, but I hadn’t worked on the same team as Charles since my first year as an electrician in 1984, ten years earlier when he was my first foreman in the electric shop (See the post: “New Home in the Power Plant Electric Shop“). We were the two electricians on Alan Kramer’s team.
Besides the fact that everyone was very bitter over the despicable treatment of our fellow Power Plant Men that were laid off the previous Friday (see the post: “Power Plant Downsizing Disaster and the Left Behinds“), we knew that we had to figure out how to make this new arrangement work. We knew our upper management was using the old tyrannical style of management, but we also knew that at this point, they needed every one of us. They couldn’t go around firing us just because we spoke our mind (which was good for me, because, I was still in the process of learning how to keep my mouth shut when that was the most beneficial course of action).
As Dysfunctional as our upper management seemed to be at the moment, our new teams embraced the idea of our new Cross-Functional teams with some minor changes. First, we still needed to see ourselves as electricians, instrument and controls, machinists, welders and mechanics. We each had our own “certifications” and expertise that only a person with that trade could perform.
Charles and I would still go to the electric shop in the morning before work began, and during lunch and breaks. Our electric equipment to perform our job was there, and we still needed to maintain a stock of electric supplies. The same was true for the Instrument and Controls crew members.
Even today, after having been gone from the Power Plant for 13 1/2 years, the electric shop office phone still has my voice on the voice mail message. I know, because a couple of years ago, when it was accidentally erased, Tim Foster (Charles Foster’s son), asked me to record a new message so they could put it back on the phone. I considered that a great honor to be asked by True Power Plant Men to record their voice mail message on the electric shop phone. The Phone number by the way is: (405) 553-29??. Oh. I can’t remember the last two digits. 🙂
Once the kinks were worked out of the cross-functional team structure, it worked really well. I just kept thinking…. Boy, if we only had a group of supportive upper management that put their plant first over their own personal power needs, this would be great. The True Power Plant Men figured out how to work around them, so that in spite of the obstacles, within about 4 years, we had hit our stride.
Let me give you an example of how well the cross-functional teams worked compared to the old conventional way we used to work. I will start by describing how we used to do things…. Let’s say that a pump breaks down at the coal yard…
— start here —
An operator creates the Maintenance Order (M.O.). It is eventually assigned to a crew of mechanics. (start the clock here). When they have time, they go to the coal yard to look over the problem. Yep. The pump is not working. They will have to take it back to the shop to fix it.
A Maintenance Order is created for the electricians to unwire the motor. The electricians receive the maintenance order and prioritize it. They finally assign it to a team to go work on it. Say, in one week from the time they received the M.O. The electrician goes to the control room to request a clearance on the pump. The next day the electrician unwires the motor. They complete the maintenance order at the end of the day and send it back up to the A Foreman.
The completed electric maintenance order is sent back to the mechanics letting them know that the motor for the pump has been unwired. When they receive it, a couple of days later, they schedule some time that week to go work on the pump. At that time, they bring the motor to the electric shop so that it can be worked on at the same time.
The motor and the pump is worked on some time during the next week.
A machinist is needed to re-sleeve a bearing housing on either the motor or the pump or both. So, an M.O. is created for the machinist to work on creating a sleeve in an end bell of the motor or the pump.
The electricians inform the mechanics when the motor is ready. When they are done with the pump, and they have put it back in place, they put the motor back. Then they create an M.O. for the Machinist to line up the motor and the pump before the coupling is installed.
The Machinists prioritize their work and at some point, let’s say a couple of days, they make it up to the motor and work on aligning the pump and the motor.
During the re-installation, it is decided that a bracket that has worn out needs to be welded back. So, an M.O. is created for the welders to replace the bracket before the motor can be rewired.
The welders prioritize their work, and in a week (or two) they finally have time to go weld the bracket.
They return their M.O. completed to the mechanics who then tell the electricians that they can re-wire the motor.
The electricians prioritize their work and when they have time to go re-wire the motor, they wire it up. After wiring it, they go to the control room to have the operators help them bump test the motor to make sure it runs in the right direction. An entire day goes by until the electrician receives a call saying that the operator is ready to bump test the motor. The electrician and/or mechanic meets the operator at the pump to bump test the motor. Once this test is performed, the mechanic re-couples the motor.
The electrician then removes his clearance on the pump and it is put back into service. The M.O.s are completed.
— End here. The time it took to repair the pump and put it back in service would commonly take one month —
Now see what happens when you have a cross-functional team working on it….(and be amazed).
— Start here —
The maintenance team receives a ticket (M.O.) from the planner that a pump is broken at the coal yard. A mechanic goes and looks at it and determines it needs to be repaired. He calls his Electrician Teammate and tells him that the motor needs to be unwired in order to fix the pump. The electrician goes to the control room and takes a clearance on the pump.
The electrician then goes to the switchgear and waits for the operator to place the clearance. When that is completed, the electrician goes to the pump and unwires the motor. While there, he helps the mechanic pull the motor and put it aside. The electrician determines there if the motor needs to be worked on. If possible, it is repaired in place, or the motor is brought to the electric shop at the same time as the pump. It is determined that the pump needs to be worked on, so they work together to bring it to the shop where the mechanics work on the pump. Any machinist work is done at that time.
When the pump is being put back in place, the bracket is found broken, so they call the welder on their team who comes up and welds it back on. The machinist comes with the electrician and the mechanic to align the motor. The operators are called to bump test the motor. As soon as the test is over, the coupling is installed. The clearance is removed and the pump is put back in place.
— End here. The pump can now be repaired within one week instead of four weeks. Often the pump can be repaired in days instead of weeks. —
The reason why the cross-functional teams worked so well is that we all had the same priority. We all had the same job and we had all the skills on our team to do all the work. This was a fantastic change from working in silos.
This was “Working Smarter”, not “Working Harder”. Ever since that day when we first learned that we had to “Work Harder” I always cringe when I hear that phrase. To me, “Working Harder” means, “Working Dumber”. Today I am a big advocate of Cross-Functional Teams. I have seen them work successfully. There was only one catch which I will talk about later. This worked beautifully, but keep in mind… We had cross-functional teams made of the best Power Plant Men on the planet! So, I may have a lopsided view of how successful they really work in the general public.
Black Ops Raid Power Plant — Power Plant Men Ignore Attackers
I don’t know if they called them “Black Ops” in 1994, but when the control room operator David Evans answered the phone that day in October, I don’t think he ever expected to have the person on the other end of the line tell him that a military special forces unit was going to stage a mock raid on the coal-fired power plant in North Central Oklahoma some time that night. I’m sure Jack Maloy, the shift supervisor, was equally surprised when David told him about the phone call. I heard later that Jack was pretty upset to find out that a military force was going to be attacking our plant in the middle of the night without his permission!
The first we heard about the call was when Jasper Christensen called a meeting of the entire maintenance department on the spur of the moment in the main break room. He told us about the phone call. He said we didn’t have any more information than that. Though the maintenance department shouldn’t be working that night, Jasper said that just in case we were called out for something, we should know that a group of commandos were going to be performing some sort of mock raid on our plant. If we encountered any soldiers sneaking around the plant in the middle of the night in full military gear, not to be alarmed. Just go on doing what you’re doing and don’t bother them.
Now that it is 21 years later (well, almost) the truth can finally come out…. Isn’t that how it goes? When we are sworn to secrecy, isn’t it 21 years before we can finally speak out? (That’s what Shadow Warriors always told me). I don’t remember us taking an oath or anything, but that’s the way it is with Power Plant Men. They just assume that if the military is staging a mock raid on our plant, it is a matter of national security. It seemed as if our plant sort of matched the layout of a power plant somewhere in Central America where the real raid was going to take place.
The main difference between our Power Plant and the one in Honduras, or wherever it was, is that our plant had recently gone through a downsizing. So, our operators at night now had to perform the duties that had before been done by the labor crew. They had to do coal cleanup throughout the conveyor system.
This meant that if one of our auxiliary operators happened to run across someone dressed in the outfit above, they would have naturally handed him either a water hose or a shovel and pointed to the nearest conveyor and said something like, “I’ll start on this end, and you can start over there.” After all. He would already be wearing his respirator.
That day on the way home, Scott Hubbard and I discussed the significance of such a raid on our Power Plant. A year and a half earlier, Janet Reno had really messed up the raid on the Branch Davidian compound in Texas when it burned down and burned everyone to death including women and children. So, it would be good to go into a situation like this more prepared.
I had often thought about the steps that could covertly be taken to single-handed destroy the power plant without using any kind of explosives. Those who understood how all the systems worked together could do it if they really wanted to. Of course, that was just how I might occupy my mind when I was doing a repetitive job, like sweeping out the main switchgear. What better place for those thoughts to drift into your mind.
Actually, now that I think about it, instead of sending in the Special Forces, just send in a few Plant Operators, Electricians and Instrument and Controls guys and they could totally destroy the plant in a matter of hours if that was their intent. The same thing could be said about putting a few incompetent people in upper management even if it isn’t their intent, only it takes longer than a couple of hours to destroy the plant in that case.
The next morning when we arrived at the plant, our foreman Alan Kramer told us the stories about the raid that happened the night before. This is what I can remember about it (if any Power Plant Men want to correct me, or add some more stories, please do in the comments below).
First he said that it appeared as if the commandos had landed in some kind of stealth helicopter out on the north side of the intake because later when the power plant men had investigated the site they could see where two wheels on the helicopter had left an impression in the mud. Dan Landes had been keeping a lookout from the top of the Unit 1 boiler, and he thought for a moment that he saw the flash of a red light…. which… thinking about it now, could have been one of those laser sites taking aim at him and mock assassinating him by shooting him in the eye from about 1/2 mile. You know how good American Snipers can be (my plug for the new movie). Good thing he was wearing his auto-tinting safety glasses.
We also heard that one of the operators, Maybe Charles Peavler (Charles is standing next to Dan wearing the pink shirt and carrying something in his lower lip) had stepped out of the office elevator on the ground floor only to come face-to-face with a soldier. When the soldier was seen by the operator, he just turned around and walked out of the door… he evidently was considered a casualty if he was seen by anyone. Either that, or he had to go do coal cleanup the rest of the night.
I think it was Jeff Meyers (front row, left in the picture above) who told us later that the Special Ops forces had left a present for the operators on the Turbine-Generator Room floor. Tracked across the clean shiny red T-G floor were muddy boot prints leading from the Unit 1 boiler entrance to the door to the control room. The tracks ended at the control room door.

The Red T-G floor is always kept clean. The control room entrance is under the grating where this picture was taken. – Thanks Jim Cave for the picture
The tracks were extra muddy as if someone had intentionally wanted us to see that someone had walked right up to the control room door. The tracks did not lead away from the door. They just ended right there.
So, we did have proof that the commandos had actually visited our plant that night, only because one of the operators had come face-to-face with one in the main lobby. If that hadn’t happened, then they would have come and gone and we would have been none-the-wiser… other than wondering about the strange muddy footprints and the impression left in the mud by the stealth helicopter.
I suppose it was easy for the Power Plant operators to ignore the commandos since for the most part, they never saw them coming or going. The Power Plant Men were happy to play their part in the mock raid. Of all that has been asked of these Power Plant Men over the years, this was one of the more “unique” events. How many Power Plant Men across the country can say that they took part in a Special Ops Commando Raid on their Power Plant?
All I can say is that the commandos sure picked a great bunch of Power Plant Men and Women to attack. We were all honored (even those of us who were at home in bed asleep at the time) to be able to help out the military any way we could.
Power Plant Farm Fixing and Risk Management
We were told at the coal-fired Power Plant in North Central Oklahoma that we were going to have to stop doing the excellent job we were used to doing. We no longer had time to make everything perfect. We just had to patch things together enough so that it was fixed and leave it at that. Jasper Christensen told us that we were going to have to “Farm Fix” things and work harder because we now only had half the employees.
Two things bothered me right away….
First, “Work Harder.” What exactly does that mean? How does one work harder? When I pick up my tool bucket to go work on a job, should I put some extra bricks in it so that it is harder to carry? What then? Think about it… Shouldn’t we be working “Smarter” instead of “Harder”? We were all hard workers (if that means, spending a good 8 hour day doing your job). Any slackers were laid off 7 years earlier.
When I heard “Farm Fixing” I took offense to the reference. Jasper had mentioned using baling wire to hold something up instead of taking the time to make our jobs look pretty. As if baling wire was somehow synonymous with “Farm Fixing”. My grandfather was a farmer…. I’ll talk about that in a bit….
Jasper also informed us that we were no longer stuck doing only our own trade. So, an electrician should expect to help out as a mechanic or a welder as long as it wasn’t too involved. Certain welding jobs, for instance, require a certified welder. If the job was just to tack weld up a bracket somewhere, then I, as an electrician, could wheel a welding machine over there and weld it up.
After that initial meeting after we had been downsized to pint-sized, we met with our own teams. Alan Kramer was my new foreman. He encouraged us to learn the different skills from our teammates.
I asked Ed Shiever to teach me how to weld. After about an hour, I decided I wasn’t too interested in melting metal using electricity. I would leave it to the experts. I was left with a sunburned chest, as I usually wore a V-Neck Tee Shirt in the summer.
Jody Morse was a mechanic on our team, who had been a friend of mine since I was a janitor. We had been on the labor crew together. He asked me if he could do some electrical work with me. He thought it would be a useful skill to learn. I happily agreed to let him work alongside me running conduit and pulling wire around the precipitator hoppers.
It wouldn’t include working on any circuits where he might accidentally come into contact with anything live. So, I thought this was a good starting point. That was one of the first skills I learned as an electrician-in-training when I was taught by Gene Roget, a master of conduit bending.
I showed Jody how to bend the conduit and have it end up being the right length with the curves in the right place (which is a little tricky at first). Then I showed Jody where the conduit needed to go, and where the wire needed to end up. He said he wanted to do this all by himself, so I left him to it and left to do something else.
A little while later, Jody came back and said he had a slight problem. He had cut the cable just a little bit too short (Yeah. I had done that myself, see the post: “When Enough Power Plant Stuff Just Ain’t Enough“). I looked at the problem with him, and he was about six inches too short.
Jody looked the job over and decided he had two options. Pull some new longer cable, or try to make the existing cable work.He figured out that if he cut off 6 inches of the conduit, and sort of bent it out so that it was no longer exactly at 90 degrees, then it would still reach where it needed to go, only the conduit wouldn’t look so pretty because the conduit would appear a little cockeyed. We figured this would be all right because Jasper had just finished telling us that we needed to make things not so pretty anymore. Jody finished the job, and filled out the Maintenance Order indicating that the job was done.
The cable and conduit job had been requested by Ron Madron, one of the Instrument and Controls guys on our team. When he went out and looked at the conduit, let’s just say that he wasn’t too impressed. He went to Alan Kramer and complained that the conduit job was disgraceful. I don’t remember his exact words, but when I heard about it, it sounded to me like he said “It was an abomination to all things electrical”.
I had always taken pride in my work, and doing a “sloppy” job was not normal for me. I didn’t want Jody to feel bad about this because he was pretty proud of having completed the job all by himself without my help. So I went and had a one-on-one with Ron and explained the situation to him. I also told him that the next time he has problem with something I did, come directly and talk to me about it instead of our foreman. We’re all on the same team now.
I think once he realized the situation, he was more receptive. Jody and I did go back out there and fix the issue by running a new cable that was long enough, with a new piece of conduit that was installed with the best of care so that it looked pretty. — None of us informed Jasper that behind his back we were still performing our jobs with great care and precision.
The more I thought about the idea of “Farm Fixing” and “Risk Management” and how it was being applied at our plant, after about a year, I wrote a letter to the Superintendent over all the Power Plants, Jack Coffman.
Here is the letter I wrote (It was titled “Farm Fixing and Risk Management” — appropriate, don’t you think?):
Dear Jack Coffman,
I went through the Root Learning Class on Friday, September 6. After the class our table remained to discuss with Bruce Scambler the situation that exists at the power plants concerning the way we maintain our equipment. We attempted to discuss our concerns with our facilitator, however, the canyon depicted in the first visual became more and more evident the further we discussed it.

The Canyon Root Learning Map
My two concerns are the terms “Farm Fixing” and “Risk Management”. These are two good processes which I believe must be employed if we are to compete in an open market. I do believe, however, that our management has misunderstood their true meaning and has turned them into catch phrases that are something totally different than they were originally intended.
I come from a family of farmers. My father and grandfather were farmers. I was concerned about our use of the term “Farm-fixed”, so I discussed the way we were using it in our company with my father and I have confirmed my understanding of the term.
My grandfather as a farmer was a Welder, a Blacksmith, a Carpenter, and an Engine Mechanic. When a piece of machinery broke down while he was out harvesting or plowing a field, it is true that baling wire and a quick fix was needed to continue the work for the day. There is a small window of opportunity when harvesting and the equipment had to be running during this time or the farmer’s livelihood was at stake.
That evening, however, the piece that broke was reworked and re-machined until it was better than the original store bought item. Thus guaranteeing that it wouldn’t break down the following day. If the repairs took all night to make it right, they would stay up all night repairing it correctly. It was vital to their livelihood to have their machinery running as well as possible.
A Ford Tractor soon became my grandfather’s tractor as the original factory parts were replaced with more sturdy parts. It wasn’t repainted (gold-plated), because they weren’t planning on selling their equipment. The tractors and plows would last years longer than originally designed. All this was before farming became a subsidized industry.
We need to “Farm-Fix” our equipment. Our management however, focuses on the use of baling wire during an emergency and replaces the true meaning of Farm-Fixing with the meaning of “Jerry-Rigging”. Which is merely a temporary fix while farming and is NOT farm-fixing something. We have been maintaining our plant with quick fixes and have not been farm-fixing them. If so, our equipment would be more reliable, and would last longer than originally intended.
Risk Management is another area that has been misunderstood by our management. They have gone to school and have been trained in Risk Management. I don’t believe they are using their tools in the way that they were taught. They have taken the underlying idea that we may not need to make a change or repair a certain piece of equipment at this particular time and have made it the center of their idea of Risk Management. Risk Management is more than that. It is weighing the consequences of both actions against the cost and making an informed decision to determine the timing of maintenance.
Risk Management at our plant has become nothing more than speculation, or what I call “Wish Management”. The decision is often made based on the immediate cost and downtime to delay maintenance without properly identifying the possible damage that could occur and the cost of that scenario.
The phrase “It’s run that way this long, it will probably be all right” is used to justify not repairing the equipment. No real analysis is done. Then we cross our fingers and “Wish” that it will continue running forever.
I believe in the concepts of Risk Management and Farm-fixing. I think they are processes that should be used in our company to achieve and maintain “Best-In-Class”. I am concerned, however, that if we continue on the course that we are on where “Wishing” and “Jerry-rigging” are our processes, it will only be a matter of time before our workers get killed and our plants melt down around us.
Kevin Breazile
Sooner Station
— End of the letter. See? I was always trying to stir things up.
The first summer I worked at the Power Plant as a summer help, we had a couple of floor drain covers in the maintenance shop that were missing from the floor drains. Plywood had been used to cover the drains, which had been smashed down by the heavy equipment that traveled in and out of the shop. One day during lunch I wrote a Maintenance Order to have the floor drain covers replaced and placed it on Marlin McDaniel’s (the only A Foreman at the time) desk. I was only an 18 year old kid that was just learning my way around in the world and already stirring things up, but I figured this was an accident waiting to happen.
The very next day, a plant mechanic, Tom Dean stepped onto one of those floor drains while carrying a heavy ladder and seriously hurt his back. It was a life changing event for Tom that immediately changed his career. The next day, the drains had new covers. I talked about this in the post: “Power Plant Safety is Job Number One”
Approximately one year after I wrote the Farm-fixing and Risk Management letter to Jack Coffman, we had a major incident at the power plant that was directly caused by the decision not to replace a coupling when it was known to be faulty (risk management, they called it). It would have required extending an overhaul a day or two. Instead, after half of the T-G floor burned to the ground and the plant was offline for about 3 months. Millions of dollars of damage. That is a story for another post.