Power Plant Customer Service Team Gone Wild
Favorites Post #53
Originally posted July 4, 2014
I never would have guessed that playing Power Plant Man jokes on Gene Day would have led me to the “Uh Oh!” moment I later encountered when I was told in no uncertain terms that the President of the Electric Company, James G. Harlow Junior was personally upset with something I had done. I had learned my first year as a summer help at the coal-fired Power Plant in North Central Oklahoma that “One ‘Uh Oh’ wipes out all previous ‘Atta Boys’!” I could tell by the way the Electric Supervisor, Tom Gibson’s ears were glowing red that this was considered a little more serious than I had first realized.
I have mentioned in previous posts that playing jokes on Gene Day was one of my favorite Power Plant Man Pastimes. See the post, “Power Plant Humor and Joking With Gene Day“. Also see, “Psychological Profile of a Power Plant Control Room Operator“. My lunch breaks were usually consumed with learning more about how to program the Honeywell mainframe computer used by just about all the company processes that actually ran the company from payroll, to billing, to work orders and Inventory. I figured that as I learned more about the computer system, the more elaborate jokes I would be able to play on Gene. That was my ultimate motivation.
Already I had learned about the escape codes used by the large IBM printers that were used throughout the company at the time. This allowed me to create graphic images on the printer as well as large bold letters.
IBM Dot Matrix Network Printer
Besides the telephone and inter-company mail, printers were the only other way to communicate to non-present Power Plant Men in 1989. We had not yet been introduced to e-mail. I was one of the few people in the company that had an e-mail address on the mainframe, and the only other person that I knew that I could write to was Craig Henry, a Corporate Engineer downtown.
Craig Henry. Engineer and Gentleman
Much like the first time when I met Gene Day, when I first encountered Craig Henry, I could tell right away that he was a down-to-earth person that would shoot straight. Craig probably wouldn’t remember this far into the past that I would reach out to him occasionally just to say “Hi” and to pick his brain about how the corporate IT infrastructure was setup. I figured since he was one of the few people in the company that even knew what an e-mail address was at the time, he most likely had more knowledge about such things than the average person in Corporate Headquarters.
After finding out that Gene Day would go work out at the Rock Gym in Stillwater, Oklahoma after work, and I had played the joke on him with the notes from the private investigator, I used my knowledge of Printer Escape codes to write documents on the mainframe that when printed out would turn on the graphic commands on the printer so that I could print out pictures. I don’t mean that I would have a saved picture that I would send to a printer like we might do today. No. I had to create these pictures one pixel at a time using commands in a UNIX document on the mainframe. It was all codes that would not make sense to anyone that didn’t know the graphic commands of the IBM printers.
I had been teasing Gene Day about meeting up with a young “coed” from the University at the Gym each day. I would do this by printing out messages on the Control Room printer by the the Shift Supervisor’s office when I knew that Gene Day was there filling in as the Shift Supervisor. They were usually notes from someone that called herself “Bunny”. Usually they were short notes or “love letters” from Bunny just saying something about how she enjoyed her time with Gene at the Gym.
At the bottom I would sign it “Bunny” then under it, the printer would read the graphic commands and create a small Playboy Bunny symbol under the name. At the end, the document would send a command that would put the printer back into the text mode.
Of course. Whenever I walked into the control room shortly after, just to see how the precipitator was doing, Gene Day would confront me about the notes. With a grin on his face he would say, “This isn’t funny! What if my wife found one of these notes?” — Like that was ever going to happen…. unless he was like me, and likes to save everything.
Note to Gene Day from Bunny (now she knows)
In order to create the bunny at the bottom I had to create the pixels in small blocks of 9 pixel patterns. Here is the code I used to create the bunny:
See? I save everything
In the last couple of weeks I have written about how the Power Plant Men were introduced to the “Quality Process” (otherwise known as “Six Sigma”). We had created teams with our crews and we met once each week to come up with Quality ideas. By August, 1993, I had received my official Certificate Certifying that I had completed all the QuickStart training and was on my way to making a difference in the Power Plant World!
My Customer Service Team Certificate. This made me official!
So, what do these two events have in common and how did this lead the President of the Electric Company to send out a search warrant on a lowly (lowlife is more like it) Plant Electrician in North Central Oklahoma? Well. This is what happened…
First you have to remember that in 1993, the Internet was not easily accessible by the general public. Company e-mail was still not a reality in our company. We had dumb terminals and large IBM printers. That was the extent of most employees interaction with a computer. Each printer had a designation. It was a five character ID beginning with a “P”. So, the printer in the Electric Shop Office might be…. P1234. I needed to know this number if I wanted to send something to it.
At the time, the only thing people had to send to each other were requests for things from the mainframe systems that were used to run the company. So, for instance, if you wanted to request some parts from the warehouse at our plant, we would send over a list of parts to the warehouse printer where Dick Dale and Darlene Mitchell would pick it up and go retrieve the parts. So, the people that used the terminals and computers with mainframe emulators on them knew the most commonly used printer numbers in the plant.
If you wanted to send something to someone in Oklahoma City, or to the Power Plant in Muskogee, then you would have to call over there and ask the person what their Printer ID is so you can be sure you are sending your request to the appropriate printer. Without e-mail, and any other form of computerized communication. This was the only way at the time.
So, after our Customer Service Team was formed, we would meet once each week to brainstorm new ideas that would benefit the company. Andy Tubbs was our team leader, as he was our foreman.
Andy Tubbs – True Power Plant Electrician
The other members of our Customer Service Team were Diana Brien, Scott Hubbard, Sonny Kendrick, Ben Davis and Gary Wehunt. I haven’t properly introduced my bucket buddy Diana Brien in a post before. I have recently obtained a photograph that I can share:
My Bucket Buddy Diana Brien
We were called bucket buddies because we carried tool buckets with us whenever we went to work on something. They doubled as our stool and tripled as our trash can.
Thursday, July 15, 1993 during our Quality Brainstorming session, while we were pouring out ideas like…. “What if we changed out the street lights at the plant so that they would be different colors…. wouldn’t that help morale?…. and “How about if we wrapped fluorescent Christmas lights around the high voltage electric lines between here and Oklahoma City so that they could light up the night with colorful lights during the Christmas Season?”….. And other ingenious Brainstorming ideas that are bound to pull up an occasional brilliant idea….. well. One such idea popped up!
I don’t remember which one of our brilliant brainstorming ideas conjured up this idea, but Andy Tubbs suddenly blurted out…. “What if we had the Printer IDs added as a column in the Corporate Directory? — You see, each quarter we received an updated paper copy of the Corporate Phone Book. It included the names and office phone numbers of all the Electric Company employees. It also included their mail code. So, if you wanted to send something through inter-company mail to them, you would know where to send it. Our mail code was PP75. That was the code for our power plant.
So, what if we added a column where we had the printer ID that each person would use for people to send printed requests, among other things? This was Brilliant! We could just make this proposal and send it downtown to Corporate Headquarters where it would be lost in the “mail”. Or we could do more research to prove that it was a possible proposal that was really do-able.
So, I suggested…. Well… I can print a form out on every printer in the entire company requesting that they include all the names of all the people that use that printer and mail it through inter-company mail back to me at PP75. — I had recently uncovered a special printer command that allowed me to do this hidden away on the Honeywell mainframe. So, we took a vote and it was decided that we would pursue this proposal. I set to work on creating the form that I would send to every printer. If we could not only send the proposal to the Communications department downtown, but also a list of everyone and their printers, the work would already have been done for them.
I wanted to send a real fancy letter because I had already created a header using the Quality print settings on the printers. I had created a Company Logo that (I thought) ingeniously used the backspace command to create two words with one word on top of the other in the middle of a sentence…. Our company began as Oklahoma Gas and….. in the logo, I wanted the word Gas to be on top of the word And as it was in our company logo in smaller letters than the others. So… after playing around with it for a while, I created the logo and had it saved on the mainframe.
I know. I was rotten to Gene Day. Here is an example of the header with the “GAS AND” in the middle of the name. Remember. This is on an old IBM Dot Matrix printer using the High Quality setting
After attaching the header to the form, I included a message that told the person that discovered the form on the printer to add the names of all people who used the printer below and to send the form to Kevin Breazile at PP75. As I mentioned. In order to make the form look pretty, I turned on the Quality Print settings on the printer at the beginning of the document. Like the story of the Sorcerer’s Apprentice….. I didn’t know a good way to turn off all the settings I changed to revert the printers back to their original settings.
I ran the command to send the document to every printer on the print server and away they went…. A copy printed out on the printer in the Electric Shop office so I knew it was working. Copies printed out on the other 12 printers at our plant. They also printed out on the 500 other printers throughout Oklahoma. — With the thought that “My work here is done.” I went back to work repairing plant electric equipment.
The following Monday I had the day off. When I returned to work on Tuesday, Denise Anson called me from the front office. She said that I had a large stack of mail. I thought, “Oh good!” Results from our request on Thursday have arrived! I hurried up to the front office.
When I entered the mail cubicle I was surprised to see how big the pile of envelopes were. The stack of inter-company envelopes was over two feet high. “Um…. Thanks….” I said to Denise. I picked up the stack and headed back to the Electric Shop to sort out the forms.
After opening the first few envelopes. I suddenly came to an astonishing discovery. Not only did the form print out on the large mainframe IBM printers used in office areas, it also had printed out on other types of printers…. I opened one envelope and found the form printed out on a “Work Order” printer. The paper size was different than the standard paper size, and I hadn’t put a page feed at the end of the document, so, it had left the paper in the middle of the page…. “Uh Oh”.
My “Uh Oh” changed to “UH OH!” after opening a few more of the inter-company envelopes. I found that the form had printed out on Pay Check Printers! And Billing Printers! “UH OH!” quickly changed to “OH NO!” When I read comments like “Under no circumstances print anything on this Printer Again!!!!” I realized I had really messed things up. By changing the font size and the quality settings, the billing, payroll and work order printers all had to be manually reset and the jobs that printed out paychecks, customer bills and employee work orders had to be re-run!
After taking all the forms out of their envelopes, the stack of papers was over 4 inches thick, just to give you an idea about how many responses we had.
A couple of hours later, Tom Gibson called me to his office. “Uh Oh.” (remember… One “uh oh” erases all previous “atta boy”s). When I entered Tom’s office, I could tell that something was definitely wrong. Like I mentioned earlier. Tom’s ears were beet red…. and in case you don’t know what a beet looks like. Here is one:
The same color of Tom Gibson’s ears
Of course… I knew what this was all about, only I didn’t know yet, how Tom had found out about it…. Tom began by saying…. “Ron Kilman just received a call from James Harlow asking him who is Kevin Breazile and why is he printing something out on my printer? Ron didn’t like the fact that he wasn’t aware that you had sent something to the President of the Company’s printer.
James G. Harlow Jr.
Sorry. That’s the biggest picture I could find of James Harlow….
Um what could I say? So, I said this…
“Well. This was a quality idea that our team had. We wanted to collect the names of people that used each printer so that we could send in a proposal to have the printer ID added in the Corporate Directory.”
I didn’t mention that Harlow’s Secretary had returned the form with all the people that used his computer as I had requested, because I knew that the President of the Electric Company was not asking because he was upset that I had printed something out on HIS printer. No. He had probably been told that the reason the bills were late being sent to the one million customers that month was because some kook had messed up their printers and the jobs had to be run over again causing the delay. So, I thought it was best not to go down that route at this time…
So, I stuck with my story, which was the truth…. I had printed out the forms on all the printers as part of a quality idea by our CST (Customer Service Team). — I also didn’t mention that three years earlier, Tom had asked me to learn everything I could about the company computer, because he believe that the computer was going to be the wave of the future.
Even though Tom believed my explanation, he told me…. “Kevin, Ron never wants this to happen again, therefore, you are never to send anything out of this plant without Ron Kilman’s personal approval. Is that clear?”
I replied to Tom that this was unreasonable. I send things to other departments all the time. I send Substation Inspection forms, and blueprint revisions and all sorts of other forms downtown all the time. Ron Kilman wouldn’t want to waste his time approving all those things….
Tom thought about it and revised his statement…. “Then, don’t ever send out anything that isn’t part of your normal daily job without Ron’s approval first.” — Ok. I thought…. this works, since everything I do is part of my normal daily job…. Even printing out forms on all the printers in the company… since that was part of our normal “Quality Process” Customer Service Team activity…. So, I happily agreed. And I left Tom’s office happy that I hadn’t joined the ranks of the unemployed.
That was one thing about working at the plant at this time. As long as your heart was in the right place…. That is, you tried your best to keep the electricity humming through the electric lines…. then the chances of being fired for messing up, even as big of a mess up as this, most often didn’t end up by losing your job.
I sometimes think that this was my biggest mess up of all time… however…. after this episode was over… there was a part two to this story….. Believe it or not…. Someone else in the company was overjoyed about what I had just done. They had been trying to do something similar for a long time, only to be told that it was impossible. — Doing the Impossible… I was good at that… Part two of this story is a story for another day…
Since this is a repost of this story, I have written part two, which you can read here: “Printing Impossible Power Plant Fast News Post“.
Comment from previous post
Dick Dale and the Power Plant Printer Romance
Favorites Post #10 (posted in no particular order)
Originally posted January 17, 2014. I added more to the story:
When I first moved to Ponca City in 1986 I carpooled each day to the Coal-fired Power Plant in North Central Oklahoma with Dick Dale, Jim Heflin and Bud Schoonover (See the post: “Carpooling Adventures with Bud Schoonover“). Dick Dale had moved to Ponca City a couple of years earlier after his divorce. He didn’t want to continue living in Stillwater where he felt as if everyone knew about his tragic situation. We had been friends from the first day we met (which is often the case with Power Plant Men) when I was a summer help working out of the garage and he worked in the tool room and warehouse.
I wrote about Dick Dale this past Christmas, when I talked about his situation (See the post: “Harmonizing with Dick Dale on Power Plant Christmas Harmonicas“). I knew that even though it was a few years later, Richard was still feeling the impact from this emotional trauma. One day I found the opportunity to play a “Power Plant” joke on him that I thought might help lift his spirits.
I recently wrote another post about how I had installed dumb terminals around the plant so that regular workers would be able to access the mainframe computer downtown in Corporate Headquarters in order to see their work orders, or look up parts in the warehouse, etc. (See the post: “Working Smarter with Power Plant Dumb Terminals“). In most places where I installed terminals, I also installed large IBM printers that printed using continuous feed paper.
IBM Dot Matrix Network Printer
For those of you who remember, at first most dot matrix printers would feed paper from a box underneath them. they had holes down both sides of the paper where the sprockets would rotate and paper would come rolling out the top of the printer.
Dot Matrix paper with holes so the printer can feed the paper through. The holes sections with the holes were perforated so you could tear them off easily.
Ok. Here is a quick one paragraph side story…
One day when my son was 5 years old, we had to wait a while in an airport. We were sitting in a row of seats at the gate waiting. My son kept popping up slowly, jerking as he rose, from behind the row of seats and would lay over the seat back and end up head down on the chair. After doing this a few times, my wife Kelly who was becoming slightly annoyed asked him what he was doing. He said, “I’m paper coming out of the printer”. Of course, this cracked us all up.
Anyway, back to the story. By the time I had to add the dumb terminals and printers to the Garage and Warehouse, I had already been playing around on the mainframe learning all sorts of ways to get into trouble. — Well, what else was I going to do during lunch while Charles Foster and I talked about movies and stuff? I had a personal user account on the mainframe that basically gave me “God Access”. They didn’t really have anything like “Network Security” back then. — This was 1988.
Back then, we also didn’t have anything called “Email” either. It wasn’t until 1989 that CompuServe first offered real Internet e-mail to its users. When we wanted to send something to someone in the company, we either printed it out and put in an intra-company envelope and sent it by “snail” mail, or we could find out what printer they used and get the ID for the printer and send it to them. It was a code like: P1234.
Well. I had been playing with this text editor on the Honeywell mainframe called FRED. This stood for FRiendly EDitor. For those of you who know UNIX, this was pretty much the same as the VI Editor found on UNIX mainframes. The commands were the same. Today, users of Microsoft Word would be horrified to find out what you had to go through to create a document back then.
I had been practicing using this editor, and found that by using the special escape codes for the printer, I could create documents that would come out looking pretty neat. So, I had created some templates that would make it look like I was printing a Memo from some mainframe program. That was about the time that I installed the printer in the garage.
So, I created a big long document that would print out on the garage printer as soon as I connected the printer to the network. It went on and on about how the printer wasn’t happy about being placed in such a dusty environment and how it refused to be cooperative until it was moved to a cleaner place. It would spit out a bunch of sheets of paper, printing protest after protest.
Then it ended up by saying that if it wasn’t moved right away, it was going to shut down in 10 minutes and it started counting down by 30 second intervals. Then at the last minute, it counted down by 15 seconds until it counted down the last 10 seconds by feeding a sheet of paper for each second while it was counting… then it paused at the last second. Finally, it printed out at the end a concession that since it was obviously not going to be moved to someplace cleaner, it might as well give up and be cooperative.
When I installed the printer in the office in the automotive garage, I knew it would take about 30 seconds to connect the first time, and by that time, I was outside making my way back to the electric shop. By the time I arrived back in the electric shop Charles Patton, the foreman in the garage was calling me on the gray phone. The gray phone is the plant PA system:
Gaitronics Gray Phone
Of course, I knew why. I answered the phone and Charles told me that something was wrong with the printer. It kept shooting paper out of it and wouldn’t stop. He had even turned it off, but when he turned it back on, it still kept feeding paper out. I told him that sounded pretty strange to me and I would be right over to see what was going on. I took my time returning to the garage giving the printer time to throw it’s tantrum.
By the time I returned, the printer had stopped ranting about being installed in a dirty environment and had given up it’s protest. Charles said that it finally stopped. I walked over to the printer and took the pile of hundred or so pages that it had printed out, and tore them off the printer and walked out with them. I don’t even know if Charles had paid any attention to what the printer was saying.
I think I was the only person that knew that I had just “attempted” to play a joke on Charles. After all, as the paper was feeding out it was carefully collecting into a nice stack in front of the printer on the floor, and unless someone picked up the stack and looked at it, they wouldn’t know that anything was even printed on it. So, in this case, the joke may have been on me. But then again, Power Plant Men are like that. If they figure a joke is being played on them, then they figure out how to turn it around so that the joker is the one that has the joke played on them. Maybe that was the case here. Charles Patten was probably one of the most intelligent foremen at the plant, so it was possible.
Charles Patton
Anyway, back to Dick Dale. I installed the printer in the warehouse and Dick Dale, Darlene Mitchell, Mike Gibbs and Bud Schoonover were happy to be connected to the Inventory program on the mainframe….. um… yeah. sure they were…… especially Bud.
Bud Schoonover was the person that when it was his turn to run the tool room would not give you something if it was the last one. So, if I needed a flashlight and it was the last one, and I asked Bud for a flashlight, he would say that he couldn’t give it to me. Why? You might ask. Well, he would explain that if he gave the last one away, he would have to order some more. Bud didn’t like ordering things on the computer. So, in order to keep from having to order anything he simply didn’t give away the last one of any item.
Anyway. I decided one Monday during my regular lunch time computer educational moments to send a letter over to the warehouse printer addressed to Dick Dale. It was from an anonymous woman. The letter sounded like it was from someone that really had a thing for Richard and remembered how they used to work together. It also mentioned other people, like Mike Gibbs and Pat Braden and about how they used to hang around each other.
Here is the picture I was thinking about at the time I wrote this. I took this when I was a summer help back in 1980.
Pat Braden with Dick Dale in the middle and Mike Gibbs
Since this was a fictitious character, I could say anything I wanted, but I wanted to put it in a time period back when I was still a summer help. Well… It wasn’t long before Dick Dale called me on the gray phone (no. I won’t post another picture of the gray phone here. I think you get the idea). He asked me to come over to the warehouse.
When I arrived, Richard showed me the letter. He was excited about it. He was trying to figure out who it could be. He thought about the people that had moved from the plant to Corporate Headquarters and wondered if it was one of them. I thought for a little while, and I couldn’t come up with who it might be (obviously), since it was me.
The next day at lunch I sent another letter to his printer. I mentioned more about the “old days” working at the plant. On the way home Richard showed it to me. I could tell that he was really excited about this. I held back my smile, but inside it felt real good to see that Richard had finally come back to life. For the past couple of years, he had been so down. Now some woman was paying attention to him, and actually was telling him that she had always liked him.
Darlene Mitchell sent a letter to the printer ID I had sent in the letter to Richard, saying the following:
Dear Ghost Writer,
This has been the most exciting thing that’s happened in the warehouse in a long time. We await your messages. Dick is really trying hard to figure this out, and if you don’t give him a little hint, his little old brains are going to get fried.
He also requests that you send his messages to his printer only, that way I won’t be able to send my message back. He takes all the fun out of everything. P)24 is his number, and if you can’t get a response out of him, I’ll be glad to put my two cents in.
I’m sure Dick would like to see you too. Maybe we can get him headed in your direction, if you tell me where that is.
So, long, see you in the funny papers.
<end of message>
Darlene Mitchell another dear friend
On Thursday Richard called me and asked me to come over to the warehouse. He showed me the letter he had received that day. He said he was too excited. He just had to find out who it was that was sending him these letters. He said that since I knew everything there was to know about computers (a slight exaggeration), he asked me to see if I could find out where the letters were coming from.
I told him I would do what I could to see if I could track down who was sending the letters. On the way home that day, he asked me if I had any luck. I told him I was still looking into it. I told him I thought there might be a way to find a log somewhere that would tell me.
So, after lunch on Friday I walked over to the warehouse. When I entered, I signaled to Richard that I wanted to talk to him. — Remember. Richard and I had developed facial signals while carpooling with Bud Schoonover so that all we had to do was glance at each other and we instantly knew what each other was saying… (referring to the post above about carpooling).
Richard and I stepped outside of the warehouse where we could be alone. He asked me if I had found the person sending him the letters. I told him I had (I knew I had to do this right or I would lose a good friend, so I said), “Yes. I have.”
I could see the look of excitement in his face. So I looked straight at him and I said, “I have been sending these letters to you.” He was stunned. He said, “What?” I said, “Richard. I have been sending them to you.” I knew if I showed any sign of amusement it would not end well.
I could see that he was very disappointed. After all. No two people could read each other’s expressions better than me and Richard. We practiced them every day. The corners of his mouth went down. The middle went up. Edges of the eyes went down. Eyes began to water. Yep. He was disappointed to say the least.
I told him I was sorry to get his hopes up. I put on the saddest look I could muster. Inside I wasn’t so sad. Actually I was pretty happy. I knew this was a tough moment for Richard, but he had spent an entire week flying high. For the first time in a long time, Richard had hope. A couple of hours of disappointment was well worth this past week.
I patted him on the back and he turned to walk back into the warehouse despondent. I went back to the electric shop.
As for my part, I continued sending Dick Dale printed messages from time to time. Just goofy messages like the following:
Dear Richard,
Sometimes when I type letters I find that the words I use are not always the typical type that I would use if I wrote a letter. The letters that I make when I write a letter aren’t the type of letters that I use when I type a letter. When I write a letter, the letters in the words are sometimes hard to distinguish, but the letters I type when i’m typing a letter are the type of letters that stand out clearly and uniformly. I can’t really say that when I type I’m right, or when I write I’m right, because I usually type a different type of letter than I write when I’m writing a letter. I typically use a different type of words when I’m typing than I use when I’m writing, so I really can’t say that writing is right when a typical typed letter is just as right as writing. That is just the type of person I am.
Typical Typist
After a few more days, Darlene Mitchell and Dick Dale began sending me letters indicating that the warehouse workers had been taken hostage, and they had a list of hostage demands. I would write back to them. The hostage letters and my replies would make up an entire blog post just by themselves.
So, what followed this episode? Well. Within a few weeks Dick Dale had attended an event at the Presbyterian Church in Ponca City where he met a very nice woman, Jill Cowan. He began dating her, and within the year they were married on November 13, 1988.
I like to think that I had given him the kick in the pants that he needed at the time that he needed it. For that one week where he had hope, he believed that someone else really cared for him (which I really did, just not in the way he was thinking). If he could believe that, then maybe it could really be true, even if in this case it turned out to only be one of his best friends.
I know that Dick Dale lived happily ever after. As I mentioned earlier, I wrote a post about Dick Dale about a time when I gave a Christmas present to Dick Dale, Christmas 1983. Well. as it turned out, my friend Richard was presented to Saint Peter at the gates of Heaven 25 years later on Christmas Day, 2008, 20 happy years after his marriage to Jill. I don’t really miss him. He is always with me in my heart to this day.
My Dear Friend Richard Dale
Dick Dale and the Power Plant Printer Romance
Originally posted January 17, 2014. I added more to the story:
When I first moved to Ponca City in 1986 I carpooled each day to the Coal-fired Power Plant in North Central Oklahoma with Dick Dale, Jim Heflin and Bud Schoonover (See the post: “Carpooling Adventures with Bud Schoonover“). Dick Dale had moved to Ponca City a couple of years earlier after his divorce. He didn’t want to continue living in Stillwater where he felt as if everyone knew about his tragic situation. We had been friends from the first day we met (which is often the case with Power Plant Men) when I was a summer help working out of the garage and he worked in the tool room and warehouse.
I wrote about Dick Dale this past Christmas, when I talked about his situation (See the post: “Harmonizing with Dick Dale on Power Plant Christmas Harmonicas“). I knew that even though it was a few years later, Richard was still feeling the impact from this emotional trauma. One day I found the opportunity to play a “Power Plant” joke on him that I thought might help lift his spirits.
I recently wrote another post about how I had installed dumb terminals around the plant so that regular workers would be able to access the mainframe computer downtown in Corporate Headquarters in order to see their work orders, or look up parts in the warehouse, etc. (See the post: “Working Smarter with Power Plant Dumb Terminals“). In most places where I installed terminals, I also installed large IBM printers that printed using continuous feed paper.
IBM Dot Matrix Network Printer
For those of you who remember, at first most dot matrix printers would feed paper from a box underneath them. they had holes down both sides of the paper where the sprockets would rotate and paper would come rolling out the top of the printer.
Dot Matrix paper with holes so the printer can feed the paper through. The holes sections with the holes were perforated so you could tear them off easily.
Ok. Here is a quick one paragraph side story…
One day when my son was 5 years old, we had to wait a while in an airport. We were sitting in a row of seats at the gate waiting. My son kept popping up slowly, jerking as he rose, from behind the row of seats and would lay over the seat back and end up head down on the chair. After doing this a few times, my wife Kelly who was becoming slightly annoyed asked him what he was doing. He said, “I’m paper coming out of the printer”. Of course, this cracked us all up.
Anyway, back to the story. By the time I had to add the dumb terminals and printers to the Garage and Warehouse, I had already been playing around on the mainframe learning all sorts of ways to get into trouble. — Well, what else was I going to do during lunch while Charles Foster and I talked about movies and stuff? I had a personal user account on the mainframe that basically gave me “God Access”. They didn’t really have anything like “Network Security” back then. — This was 1988.
Back then, we also didn’t have anything called “Email” either. It wasn’t until 1989 that CompuServe first offered real Internet e-mail to its users. When we wanted to send something to someone in the company, we either printed it out and put in an intra-company envelope and sent it by “snail” mail, or we could find out what printer they used and get the ID for the printer and send it to them. It was a code like: P1234.
Well. I had been playing with this text editor on the Honeywell mainframe called FRED. This stood for FRiendly EDitor. For those of you who know UNIX, this was pretty much the same as the VI Editor found on UNIX mainframes. The commands were the same. Today, users of Microsoft Word would be horrified to find out what you had to go through to create a document back then.
I had been practicing using this editor, and found that by using the special escape codes for the printer, I could create documents that would come out looking pretty neat. So, I had created some templates that would make it look like I was printing a Memo from some mainframe program. That was about the time that I installed the printer in the garage.
So, I created a big long document that would print out on the garage printer as soon as I connected the printer to the network. It went on and on about how the printer wasn’t happy about being placed in such a dusty environment and how it refused to be cooperative until it was moved to a cleaner place. It would spit out a bunch of sheets of paper, printing protest after protest.
Then it ended up by saying that if it wasn’t moved right away, it was going to shut down in 10 minutes and it started counting down by 30 second intervals. Then at the last minute, it counted down by 15 seconds until it counted down the last 10 seconds by feeding a sheet of paper for each second while it was counting… then it paused at the last second. Finally, it printed out at the end a concession that since it was obviously not going to be moved to someplace cleaner, it might as well give up and be cooperative.
When I installed the printer in the office in the automotive garage, I knew it would take about 30 seconds to connect the first time, and by that time, I was outside making my way back to the electric shop. By the time I arrived back in the electric shop Charles Patten, the foreman in the garage was calling me on the gray phone. The gray phone is the plant PA system:
Gaitronics Gray Phone
Of course, I knew why. I answered the phone and Charles told me that something was wrong with the printer. It kept shooting paper out of it and wouldn’t stop. He had even turned it off, but when he turned it back on, it still kept feeding paper out. I told him that sounded pretty strange to me and I would be right over to see what was going on. I took my time returning to the garage giving the printer time to throw it’s tantrum.
By the time I returned, the printer had stopped ranting about being installed in a dirty environment and had given up it’s protest. Charles said that it finally stopped. I walked over to the printer and took the pile of hundred or so pages that it had printed out, and tore them off the printer and walked out with them. I don’t even know if Charles had paid any attention to what the printer was saying.
I think I was the only person that knew that I had just “attempted” to play a joke on Charles. After all, as the paper was feeding out it was carefully collecting into a nice stack in front of the printer on the floor, and unless someone picked up the stack and looked at it, they wouldn’t know that anything was even printed on it. So, in this case, the joke may have been on me. But then again, Power Plant Men are like that. If they figure a joke is being played on them, then they figure out how to turn it around so that the joker is the one that has the joke played on them. Maybe that was the case here. Charles Patten was probably one of the most intelligent foremen at the plant, so it was possible.
Charles Patton
Anyway, back to Dick Dale. I installed the printer in the warehouse and Dick Dale, Darlene Mitchell, Mike Gibbs and Bud Schoonover were happy to be connected to the Inventory program on the mainframe….. um… yeah. sure they were…… especially Bud.
Bud Schoonover was the person that when it was his turn to run the tool room would not give you something if it was the last one. So, if I needed a flashlight and it was the last one, and I asked Bud for a flashlight, he would say that he couldn’t give it to me. Why? You might ask. Well, he would explain that if he gave the last one away, he would have to order some more. Bud didn’t like ordering things on the computer. So, in order to keep from having to order anything he simply didn’t give away the last one of any item.
Anyway. I decided one Monday during my regular lunch time computer educational moments to send a letter over to the warehouse printer addressed to Dick Dale. It was from an anonymous woman. The letter sounded like it was from someone that really had a thing for Richard and remembered how they used to work together. It also mentioned other people, like Mike Gibbs and Pat Braden and about how they used to hang around each other.
Since this was a fictitious character, I could say anything I wanted, but I wanted to put it in a time period back when I was still a summer help. Well… It wasn’t long before Dick Dale called me on the gray phone (no. I won’t post another picture of the gray phone here. I think you get the idea). He asked me to come over to the warehouse.
When I arrived, Richard showed me the letter. He was excited about it. He was trying to figure out who it could be. He thought about the people that had moved from the plant to Corporate Headquarters and wondered if it was one of them. I thought for a little while, and I couldn’t come up with who it might be (obviously), since it was me.
The next day at lunch I sent another letter to his printer. I mentioned more about the “old days” working at the plant. On the way home Richard showed it to me. I could tell that he was really excited about this. I held back my smile, but inside it felt real good to see that Richard had finally come back to life. For the past couple of years, he had been so down. Now some woman was paying attention to him, and actually was telling him that she had always liked him.
Darlene Mitchell sent a letter to the printer ID I had sent in the letter to Richard, saying the following:
Dear Ghost Writer,
This has been the most exciting thing that’s happened in the warehouse in a long time. We await your messages. Dick is really trying hard to figure this out, and if you don’t give him a little hint, his little old brains are going to get fried.
He also requests that you send his messages to his printer only, that way I won’t be able to send my message back. He takes all the fun out of everything. P)24 is his number, and if you can’t get a response out of him, I’ll be glad to put my two cents in.
I’m sure Dick would like to see you too. Maybe we can get him headed in your direction, if you tell me where that is.
So, long, see you in the funny papers.
<end of message>
Darlene Mitchell another dear friend
On Thursday Richard called me and asked me to come over to the warehouse. He showed me the letter he had received that day. He said he was too excited. He just had to find out who it was that was sending him these letters. He said that since I knew everything there was to know about computers (a slight exaggeration), he asked me to see if I could find out where the letters were coming from.
I told him I would do what I could to see if I could track down who was sending the letters. On the way home that day, he asked me if I had any luck. I told him I was still looking into it. I told him I thought there might be a way to find a log somewhere that would tell me.
So, after lunch on Friday I walked over to the warehouse. When I entered, I signaled to Richard that I wanted to talk to him. — Remember. Richard and I had developed facial signals while carpooling with Bud Schoonover so that all we had to do was glance at each other and we instantly knew what each other was saying…
Richard and I stepped outside of the warehouse where we could be alone. He asked me if I had found the person sending him the letters. I told him I had (I knew I had to do this right or I would lose a good friend, so I said), “Yes. I have.”
I could see the look of excitement in his face. So I looked straight at him and I said, “I have been sending these letters to you.” He was stunned. He said, “What?” I said, “Richard. I have been sending them to you.”
I could see that he was very disappointed. After all. No two people could read each other’s expressions better than me and Richard. We practiced them every day. The corners of his mouth went down. The middle went up. Edges of the eyes went down. Eyes began to water. Yep. He was disappointed to say the least.
I told him I was sorry to get his hopes up. I put on the saddest look I could muster. Inside I wasn’t so sad. Actually I was pretty happy. I knew this was a tough moment for Richard, but he had spent an entire week flying high. For the first time in a long time, Richard had hope. A couple of hours of disappointment was well worth this past week.
I patted him on the back and he turned to walk back into the warehouse despondent. I went back to the electric shop.
As for my part, I continued sending Dick Dale printed messages from time to time. Just goofy messages like the following:
Dear Richard,
Sometimes when I type letters I find that the words I use are not always the typical type that I would use if I wrote a letter. The letters that I make when I write a letter aren’t the type of letters that I use when I type a letter. When I write a letter, the letters in the words are sometimes hard to distinguish, but the letters I type when i’m typing a letter are the type of letters that stand out clearly and uniformly. I can’t really say that when I type I’m right, or when I write I’m right, because I usually type a different type of letter than I write when I’m writing a letter. I typically use a different type of words when I’m typing than I use when I’m writing, so I really can’t say that writing is right when a typical typed letter is just as right as writing. That is just the type of person I am.
Typical Typist
After a few more days, Darlene Mitchell and Dick Dale began sending me letters indicating that the warehouse workers had been taken hostage, and they had a list of hostage demands. I would write back to them. The hostage letters and my replies would make up an entire blog post just by themselves.
So, what followed this episode? Well. Within a few weeks Dick Dale had attended an event at the Presbyterian Church in Ponca City where he met a very nice woman, Jill Cowan. He began dating her, and within the year they were married on November 13, 1988.
I like to think that I had given him the kick in the pants that he needed at the time that he needed it. For that one week where he had hope, he believed that someone else really cared for him (which I really did, just not in the way he was thinking). If he could believe that, then maybe it could really be true, even if in this case it turned out to only be one of his best friends.
I know that Dick Dale lived happily ever after. As I mentioned earlier, I wrote a post about Dick Dale about a time when I gave a Christmas present to Dick Dale, Christmas 1983. Well. as it turned out, my friend Richard was presented to Saint Peter at the gates of Heaven 25 years later on Christmas Day, 2008, 20 happy years after his marriage to Jill. I don’t really miss him. He is always with me in my heart to this day.
My Dear Friend Richard Dale
Power Plant Customer Service Team Gone Wild
Originally posted July 4, 2014. Added some pictures:
I never would have guessed that playing Power Plant Man jokes on Gene Day would have led me to the “Uh Oh!” moment I later encountered when I was told in no uncertain terms that the President of the Electric Company, James G. Harlow Junior was personally upset with something I had done. I had learned my first year as a summer help at the coal-fired Power Plant in North Central Oklahoma that “One ‘Uh Oh’ wipes out all previous ‘Atta Boys’!” I could tell by the way the Electric Supervisor, Tom Gibson’s ears were glowing red that this was considered a little more serious than I had first realized.
I have mentioned in previous posts that playing jokes on Gene Day was one of my favorite Power Plant Man Pastimes. See the post, “Power Plant Humor and Joking With Gene Day“. Also see, “Psychological Profile of a Power Plant Control Room Operator“. My lunch breaks were usually consumed with learning more about how to program the Honeywell mainframe computer used by just about all the company processes that actually ran the company from payroll, to billing, to work orders and Inventory. I figured that as I learned more about the computer system, the more elaborate jokes I would be able to play on Gene.
Already I had learned about the escape codes used by the large IBM printers that were used throughout the company at the time. This allowed me to create graphic images on the printer as well as large bold letters.
IBM Dot Matrix Network Printer
Besides the telephone and inter-company mail, printers were the only other way to communicate to non-present Power Plant Men in 1989. We had not yet been introduced to e-mail. I was one of the few people in the company that had an e-mail address on the mainframe, and the only other person that I knew that I could write to was Craig Henry, a Corporate Engineer downtown.
Craig Henry. Engineer and Gentleman
Much like the first time when I met Gene Day, when I first encountered Craig Henry, I could tell right away that he was a down-to-earth person that would shoot straight. Craig probably wouldn’t remember this far into the past that I would reach out to him occasionally just to say “Hi” and to pick his brain about how the corporate IT infrastructure was setup. I figured since he was one of the few people in the company that even knew what an e-mail address was at the time, he most likely had more knowledge about such things than the average person in Corporate Headquarters.
After finding out that Gene Day would go work out at the Rock Gym in Stillwater, Oklahoma after work, and I had played the joke on him with the notes from the private investigator, I used my knowledge of Printer Escape codes to write documents on the mainframe that when printed out would turn on the graphic commands on the printer so that I could print out pictures. I don’t mean that I would have a saved picture that I would send to a printer like we might do today. No. I had to create these pictures one pixel at a time using commands in a UNIX document on the mainframe. It was all codes that would not make sense to anyone that didn’t know the graphic commands of the IBM printers.
I had been teasing Gene Day about meeting up with a young “coed” from the University at the Gym each day. I would do this by printing out messages on the Control Room printer by the the Shift Supervisor’s office when I knew that Gene Day was there filling in as the Shift Supervisor. They were usually notes from someone that called herself “Bunny”. Usually they were short notes or “love letters” from Bunny just saying something about how she enjoyed her time with Gene at the Gym.
At the bottom I would sign it “Bunny” then under it, the printer would read the graphic commands and create a small Playboy Bunny symbol under the name. At the end, the document would send a command that would put the printer back into the text mode.
Of course. Whenever I walked into the control room shortly after, just to see how the precipitator was doing, Gene Day would confront me about the notes. With a grin on his face he would say, “This isn’t funny! What if my wife found one of these notes?” — Like that was ever going to happen…. unless he was like me, and likes to save everything.
Note to Gene Day from Bunny (now she knows)
In order to create the bunny at the bottom I had to create the pixels in small blocks of 9 pixel patterns. Here is the code I used to create the bunny:
See? I save everything
In the last couple of weeks I have written about how the Power Plant Men were introduced to the “Quality Process” (otherwise known as “Six Sigma”). We had created teams with our crews and we met once each week to come up with Quality ideas. By August, 1993, I had received my official Certificate Certifying that I had completed all the QuickStart training and was on my way to making a difference in the Power Plant World!
My Customer Service Team Certificate. This made me official!
So, what do these two events have in common and how did this lead the President of the Electric Company to send out a search warrant on a lowly (lowlife is more like it) Plant Electrician in North Central Oklahoma? Well. This is what happened…
First you have to remember that in 1993, the Internet was not easily accessible by the general public. Company e-mail was still not a reality in our company. We had dumb terminals and large IBM printers. That was the extent of most employees interaction with a computer. Each printer had a designation. It was a five character ID beginning with a “P”. So, the printer in the Electric Shop Office might be…. P1234. I needed to know this number if I wanted to send something to it.
At the time, the only thing people had to send to each other were requests for things from the mainframe systems that were used to run the company. So, for instance, if you wanted to request some parts from the warehouse at our plant, we would send over a list of parts to the warehouse printer where Dick Dale and Darlene Mitchell would pick it up and go retrieve the parts. So, the people that used the terminals and computers with mainframe emulators on them knew the most commonly used printer numbers in the plant.
If you wanted to send something to someone in Oklahoma City, or to the Power Plant in Muskogee, then you would have to call over there and ask the person what their Printer ID is so you can be sure you are sending your request to the appropriate printer. Without e-mail, and any other form of computerized communication. This was the only way at the time.
So, after our Customer Service Team was formed, we would meet once each week to brainstorm new ideas that would benefit the company. Andy Tubbs was our team leader, as he was our foreman.
Andy Tubbs – True Power Plant Electrician
The other members of our Customer Service Team were Diana Brien, Scott Hubbard, Sonny Kendrick, Ben Davis and Gary Wehunt. I haven’t properly introduced my bucket buddy Diana Brien in a post before. I have recently obtained a photograph that I can share:
My Bucket Buddy Diana Brien
We were called bucket buddies because we carried tool buckets with us whenever we went to work on something. They doubled as our stool and tripled as our trash can.
Thursday, July 15, 1993 during our Quality Brainstorming session, while we were pouring out ideas like…. “What if we changed out the street lights at the plant so that they would be different colors…. wouldn’t that help morale?…. and “How about if we wrapped fluorescent Christmas lights around the high voltage electric lines between here and Oklahoma City so that they could light up the night with colorful lights during the Christmas Season?”….. And other ingenious Brainstorming ideas that are bound to pull up an occasional brilliant idea….. well. One such idea popped up!
I don’t remember which one of our brilliant brainstorming ideas conjured up this idea, but Andy Tubbs suddenly blurted out…. “What if we had the Printer IDs added as a column in the Corporate Directory? — You see, each quarter we received an updated copy of the Corporate Phone Book. It included the names and office phone numbers of all the Electric Company employees. It also included their mail code. So, if you wanted to send something through inter-company mail to them, you would know where to send it. Our mail code was PP75. That was the code for our power plant.
So, what if we added a column where we had the printer ID that each person would use for people to send printed requests, among other things? This was Brilliant! We could just make this proposal and send it downtown to Corporate Headquarters where it would be lost in the “mail”. Or we could do more research to prove that it was a possible proposal that was really do-able.
So, I suggested…. Well… I can print a form out on every printer in the entire company requesting that they include all the names of all the people that use that printer and mail it through inter-company mail back to me at PP75. — I had recently uncovered a special printer command that allowed me to do this hidden away on the Honeywell mainframe. So, we took a vote and it was decided that we would pursue this proposal. I set to work on creating the form that I would send to every printer. If we could not only send the proposal to the Communications department downtown, but also a list of everyone and their printers, the work would already have been done for them.
I wanted to send a real fancy letter because I had already created a header using the Quality print settings on the printers. I had created a Company Logo that (I thought) ingeniously used the backspace command to create two words with one word on top of the other in the middle of a sentence…. Our company began as Oklahoma Gas and….. in the logo, I wanted the word Gas to be on top of the word And as it was in our company logo in smaller letters than the others. So… after playing around with it for a while, I created the logo and had it saved on the mainframe.
I know. I was rotten to Gene Day. Here is an example of the header with the “GAS AND” in the middle of the name. Remember. This is on an old IBM Dot Matrix printer using the High Quality setting
After attaching the header to the form, I included a message that told the person that discovered the form on the printer to add the names of all people who used the printer below and to send the form to Kevin Breazile at PP75. As I mentioned. In order to make the form look pretty, I turned on the Quality Print settings on the printer at the beginning of the document. Like the story of the Sorcerer’s Apprentice….. I didn’t know a good way to turn off all the settings I changed to revert the printers back to their original settings.
I ran the command to send the document to every printer on the print server and away they went…. A copy printed out on the printer in the Electric Shop office so I knew it was working. Copies printed out on the other 12 printers at our plant. They also printed out on the 500 other printers throughout Oklahoma. — With the thought that “My work here is done.” I went back to work repairing plant electric equipment.
The following Monday I had the day off. When I returned to work on Tuesday, Denise Anson called me from the front office. She said that I had a large stack of mail. I thought, “Oh good!” Results from our request on Thursday have arrived! I hurried up to the front office.
When I entered the mail cubicle I was surprised to see how big the pile of envelopes were. The stack of inter-company envelopes was over two feet high. “Um…. Thanks….” I said to Denise. I picked up the stack and headed back to the Electric Shop to sort out the forms.
After opening the first few envelopes. I suddenly came to an astonishing discovery. Not only did the form print out on the large mainframe IBM printers used in office areas, it also had printed out on other types of printers…. I opened one envelope and found the form printed out on a “Work Order” printer. The paper size was different than the standard paper size, and I hadn’t put a page feed at the end of the document, so, it had left the paper in the middle of the page…. “Uh Oh”.
My “Uh Oh” changed to “UH OH!” after opening a few more of the inter-company envelopes. I found that the form had printed out on Pay Check Printers! And Billing Printers! “UH OH!” quickly changed to “OH NO!” When I read comments like “Under no circumstances print anything on this Printer Again!!!!” I realized I had really messed things up. By changing the font size and the quality settings, the billing, payroll and work order printers all had to be manually reset and the jobs that printed out paychecks, customer bills and employee work orders had to be re-run!
After taking all the forms out of their envelopes, the stack of papers was over 4 inches thick, just to give you an idea about how many responses we had.
A couple of hours later, Tom Gibson called me to his office. “Uh Oh.” (remember… One “uh oh” erases all previous “atta boy”s). When I entered Tom’s office, I could tell that something was definitely wrong. Like I mentioned earlier. Tom’s ears were beet red…. and in case you don’t know what a beet looks like. Here is one:
The same color of Tom Gibson’s ears
Of course… I knew what this was all about, only I didn’t know yet, how Tom had found out about it…. Tom began by saying…. “Ron Kilman just received a call from James Harlow asking him who is Kevin Breazile and why is he printing something out on my printer? Ron didn’t like the fact that he wasn’t aware that you had sent something to the President of the Company’s printer.
James G. Harlow Jr.
Sorry. That’s the biggest picture I could find of James Harlow….
Um what could I say? So, I said this…
“Well. This was a quality idea that our team had. We wanted to collect the names of people that used each printer so that we could send in a proposal to have the printer ID added in the Corporate Directory.”
I didn’t mention that Harlow’s Secretary had returned the form with all the people that used his computer as I had requested, because I knew that the President of the Electric Company was not asking because he was upset that I had printed something out on his printer. No. He had probably been told that the reason the bills were late being sent to the one million customers that month was because some kook had messed up their printers and the jobs had to be run over again causing the delay. So, I thought it was best not to go down that route at this time…
So, I stuck with my story, which was the truth…. I had printed out the forms on all the printers as part of a quality idea by our CST. — I also didn’t mention that three years earlier, Tom had asked me to learn everything I could about the company computer, because he believe that the computer was going to be the wave of the future.
Even though Tom believed my explanation, he told me…. “Kevin, Ron never wants this to happen again, therefore, you are never to send anything out of this plant without Ron Kilman’s personal approval. Is that clear?”
I replied to Tom that this was unreasonable. I send things to other departments all the time. I send Substation Inspection forms, and blueprint revisions and all sorts of other forms downtown all the time. Ron Kilman wouldn’t want to waste his time approving all those things….
Tom thought about it and revised his statement…. “Then, don’t ever send out anything that isn’t part of your normal daily job without Ron’s approval first.” — Ok. I thought…. this works, since everything I do is part of my normal daily job…. Even printing out forms on all the printers in the company… since that was part of our normal “Quality Process” Customer Service Team activity…. So, I happily agreed. And I left Tom’s office happy that I hadn’t joined the ranks of the unemployed.
That was one thing about working at the plant at this time. As long as your heart was in the right place…. That is, you tried your best to keep the electricity humming through the electric lines…. then the chances of being fired for messing up, even as big of a mess up as this, most often didn’t end up by losing your job.
I sometimes think that this was my biggest mess up of all time… however…. after this episode was over… there was a part two to this story….. Believe it or not…. Someone else in the company was overjoyed about what I had just done. They had been trying to do something similar for a long time, only to be told that it was impossible. — Doing the Impossible… I was good at that… Part two of this story is a story for another day…
Since this is a repost of this story, I have written part two, which you can read here: “Printing Impossible Power Plant Fast News Post“.
Dick Dale and the Power Plant Printer Romance
Originally posted January 17, 2014. I added more to the story:
When I first moved to Ponca City in 1986 I carpooled each day to the Coal-fired Power Plant in North Central Oklahoma with Dick Dale, Jim Heflin and Bud Schoonover (See the post: “Carpooling Adventures with Bud Schoonover“). Dick Dale had moved to Ponca City a couple of years earlier after his divorce. He didn’t want to continue living in Stillwater where he felt as if everyone knew about his tragic situation. We had been friends from the first day we met (which is often the case with Power Plant Men) when I was a summer help working out of the garage and he worked in the tool room and warehouse.
I wrote about Dick Dale this past Christmas, when I talked about his situation (See the post: “Harmonizing with Dick Dale on Power Plant Christmas Harmonicas“). I knew that even though it was a few years later, Richard was still feeling the impact from this emotional trauma. One day I found the opportunity to play a “Power Plant” joke on him that I thought might help lift his spirits.
I recently wrote another post about how I had installed dumb terminals around the plant so that regular workers would be able to access the mainframe computer downtown in Corporate Headquarters in order to see their work orders, or look up parts in the warehouse, etc. (See the post: “Working Smarter with Power Plant Dumb Terminals“). In most places where I installed terminals, I also installed large IBM printers that printed using continuous feed paper.
IBM Dot Matrix Network Printer
For those of you who remember, at first most dot matrix printers would feed paper from a box underneath them. they had holes down both sides of the paper where the sprockets would rotate and paper would come rolling out the top of the printer.
Dot Matrix paper with holes so the printer can feed the paper through. The holes sections with the holes were perforated so you could tear them off easily.
Ok. Here is a quick one paragraph side story…
One day when my son was 5 years old, we had to wait a while in an airport. We were sitting in a row of seats at the gate waiting. My son kept popping up slowly, jerking as he rose, from behind the row of seats and would lay over the seat back and end up head down on the chair. After doing this a few times, my wife Kelly who was becoming slightly annoyed asked him what he was doing. He said, “I’m paper coming out of the printer”. Of course, this cracked us all up.
Anyway, back to the story. By the time I had to add the dumb terminals and printers to the Garage and Warehouse, I had already been playing around on the mainframe learning all sorts of ways to get into trouble. — Well, what else was I going to do during lunch while Charles Foster and I talked about movies and stuff? I had a personal user account on the mainframe that basically gave me “God Access”. They didn’t really have anything like “Network Security” back then. — This was 1988.
Back then, we also didn’t have anything called “Email” either. It wasn’t until 1989 that CompuServe first offered real Internet e-mail to its users. When we wanted to send something to someone in the company, we either printed it out and put in an intra-company envelope and sent it by “snail” mail, or we could find out what printer they used and get the ID for the printer and send it to them. It was a code like: P1234.
Well. I had been playing with this text editor on the Honeywell mainframe called FRED. This stood for FRiendly EDitor. For those of you who know UNIX, this was pretty much the same as the VI Editor found on UNIX mainframes. The commands were the same. Today, users of Microsoft Word would be horrified to find out what you had to go through to create a document back then.
I had been practicing using this editor, and found that by using the special escape codes for the printer, I could create documents that would come out looking pretty neat. So, I had created some templates that would make it look like I was printing a Memo from some mainframe program. That was about the time that I installed the printer in the garage.
So, I created a big long document that would print out on the garage printer as soon as I connected the printer to the network. It went on and on about how the printer wasn’t happy about being placed in such a dusty environment and how it refused to be cooperative until it was moved to a cleaner place. It would spit out a bunch of sheets of paper, printing protest after protest.
Then it ended up by saying that if it wasn’t moved right away, it was going to shut down in 10 minutes and it started counting down by 30 second intervals. Then at the last minute, it counted down by 15 seconds until it counted down the last 10 seconds by feeding a sheet of paper for each second while it was counting… then it paused at the last second. Finally, it printed out at the end a concession that since it was obviously not going to be moved to someplace cleaner, it might as well give up and be cooperative.
When I installed the printer in the office in the automotive garage, I knew it would take about 30 seconds to connect the first time, and by that time, I was outside making my way back to the electric shop. By the time I arrived back in the electric shop Charles Patten, the foreman in the garage was calling me on the gray phone. The gray phone is the plant PA system:
Gaitronics Gray Phone
Of course, I knew why. I answered the phone and Charles told me that something was wrong with the printer. It kept shooting paper out of it and wouldn’t stop. He had even turned it off, but when he turned it back on, it still kept feeding paper out. I told him that sounded pretty strange to me and I would be right over to see what was going on. I took my time returning to the garage giving the printer time to throw it’s tantrum.
By the time I returned, the printer had stopped ranting about being installed in a dirty environment and had given up it’s protest. Charles said that it finally stopped. I walked over to the printer and took the pile of hundred or so pages that it had printed out, and tore them off the printer and walked out with them. I don’t even know if Charles had paid any attention to what the printer was saying.
I think I was the only person that knew that I had just “attempted” to play a joke on Charles. After all, as the paper was feeding out it was carefully collecting into a nice stack in front of the printer on the floor, and unless someone picked up the stack and looked at it, they wouldn’t know that anything was even printed on it. So, in this case, the joke may have been on me. But then again, Power Plant Men are like that. If they figure a joke is being played on them, then they figure out how to turn it around so that the joker is the one that has the joke played on them. Maybe that was the case here. Charles Patten was probably one of the most intelligent foremen at the plant, so it was possible.
Anyway, back to Dick Dale. I installed the printer in the warehouse and Dick Dale, Darlene Mitchell, Mike Gibbs and Bud Schoonover were happy to be connected to the Inventory program on the mainframe….. um… yeah. sure they were…… especially Bud.
Bud Schoonover was the person that when it was his turn to run the tool room would not give you something if it was the last one. So, if I needed a flashlight and it was the last one, and I asked Bud for a flashlight, he would say that he couldn’t give it to me. Why? You might ask. Well, he would explain that if he gave the last one away, he would have to order some more. Bud didn’t like ordering things on the computer. So, in order to keep from having to order anything he simply didn’t give away the last one of any item.
Anyway. I decided one Monday during my regular lunch time computer educational moments to send a letter over to the warehouse printer addressed to Dick Dale. It was from an anonymous woman. The letter sounded like it was from someone that really had a thing for Richard and remembered how they used to work together. It also mentioned other people, like Mike Gibbs and Pat Braden and about how they used to hang around each other.
Since this was a fictitious character, I could say anything I wanted, but I wanted to put it in a time period back when I was still a summer help. Well… It wasn’t long before Dick Dale called me on the gray phone (no. I won’t post another picture of the gray phone here. I think you get the idea). He asked me to come over to the warehouse.
When I arrived, Richard showed me the letter. He was excited about it. He was trying to figure out who it could be. He thought about the people that had moved from the plant to Corporate Headquarters and wondered if it was one of them. I thought for a little while, and I couldn’t come up with who it might be (obviously), since it was me.
The next day at lunch I sent another letter to his printer. I mentioned more about the “old days” working at the plant. On the way home Richard showed it to me. I could tell that he was really excited about this. I held back my smile, but inside it felt real good to see that Richard had finally come back to life. For the past couple of years, he had been so down. Now some woman was paying attention to him, and actually was telling him that she had always liked him.
Darlene Mitchell sent a letter to the printer ID I had sent in the letter to Richard, saying the following:
Dear Ghost Writer,
This has been the most exciting thing that’s happened in the warehouse in a long time. We await your messages. Dick is really trying hard to figure this out, and if you don’t give him a little hint, his little old brains are going to get fried.
He also requests that you send his messages to his printer only, that way I won’t be able to send my message back. He takes all the fun out of everything. P)24 is his number, and if you can’t get a response out of him, I’ll be glad to put my two cents in.
I’m sure Dick would like to see you too. Maybe we can get him headed in your direction, if you tell me where that is.
So, long, see you in the funny papers.
<end of message>
Darlene Mitchell another dear friend
On Thursday Richard called me and asked me to come over to the warehouse. He showed me the letter he had received that day. He said he was too excited. He just had to find out who it was that was sending him these letters. He said that since I knew everything there was to know about computers (a slight exaggeration), he asked me to see if I could find out where the letters were coming from.
I told him I would do what I could to see if I could track down who was sending the letters. On the way home that day, he asked me if I had any luck. I told him I was still looking into it. I told him I thought there might be a way to find a log somewhere that would tell me.
So, after lunch on Friday I walked over to the warehouse. When I entered, I signaled to Richard that I wanted to talk to him. — Remember. Richard and I had developed facial signals while carpooling with Bud Schoonover so that all we had to do was glance at each other and we instantly knew what each other was saying…
Richard and I stepped outside of the warehouse where we could be alone. He asked me if I had found the person sending him the letters. I told him I had (I knew I had to do this right or I would lose a good friend, so I said), “Yes. I have.”
I could see the look of excitement in his face. So I looked straight at him and I said, “I have been sending these letters to you.” He was stunned. He said, “What?” I said, “Richard. I have been sending them to you.”
I could see that he was very disappointed. After all. No two people could read each other’s expressions better than me and Richard. We practiced them every day. The corners of his mouth went down. The middle went up. Edges of the eyes went down. Eyes began to water. Yep. He was disappointed to say the least.
I told him I was sorry to get his hopes up. I put on the saddest look I could muster. Inside I wasn’t so sad. Actually I was pretty happy. I knew this was a tough moment for Richard, but he had spent an entire week flying high. For the first time in a long time, Richard had hope. A couple of hours of disappointment was well worth this past week.
I patted him on the back and he turned to walk back into the warehouse despondent. I went back to the electric shop.
As for my part, I continued sending Dick Dale printed messages from time to time. Just goofy messages like the following:
Dear Richard,
Sometimes when I type letters I find that the words I use are not always the typical type that I would use if I wrote a letter. The letters that I make when I write a letter aren’t the type of letters that I use when I type a letter. When I write a letter, the letters in the words are sometimes hard to distinguish, but the letters I type when i’m typing a letter are the type of letters that stand out clearly and uniformly. I can’t really say that when I type I’m right, or when I write I’m right, because I usually type a different type of letter than I write when I’m writing a letter. I typically use a different type of words when I’m typing than I use when I’m writing, so I really can’t say that writing is right when a typical typed letter is just as right as writing. That is just the type of person I am.
Typical Typist
After a few more days, Darlene Mitchell and Dick Dale began sending me letters indicating that the warehouse workers had been taken hostage, and they had a list of hostage demands. I would write back to them. The hostage letters and my replies would make up an entire blog post just by themselves.
So, what followed this episode? Well. Within a few weeks Dick Dale had attended an event at the Presbyterian Church in Ponca City where he met a very nice woman, Jill Cowan. He began dating her, and within the year they were married on November 13, 1988.
I like to think that I had given him the kick in the pants that he needed at the time that he needed it. For that one week where he had hope, he believed that someone else really cared for him (which I really did, just not in the way he was thinking). If he could believe that, then maybe it could really be true, even if in this case it turned out to only be one of his best friends.
I know that Dick Dale lived happily ever after. As I mentioned earlier, I wrote a post about Dick Dale about a time when I gave a Christmas present to Dick Dale, Christmas 1983. Well. as it turned out, my friend Richard was presented to Saint Peter at the gates of Heaven 25 years later on Christmas Day, 2008, 20 happy years after his marriage to Jill. I don’t really miss him. He is always with me in my heart to this day.
My Dear Friend Richard Dale
Power Plant Customer Service Team Gone Wild
Originally posted July 4, 2014. Added some pictures:
I never would have guessed that playing Power Plant Man jokes on Gene Day would have led me to the “Uh Oh!” moment I later encountered when I was told in no uncertain terms that the President of the Electric Company, James G. Harlow Junior was personally upset with something I had done. I had learned my first year as a summer help at the coal-fired Power Plant in North Central Oklahoma that “One ‘Uh Oh’ wipes out all previous ‘Atta Boys’!” I could tell by the way the Electric Supervisor, Tom Gibson’s ears were glowing red that this was considered a little more serious than I had first realized.
I have mentioned in previous posts that playing jokes on Gene Day was one of my favorite Power Plant Man Pastimes. See the post, “Power Plant Humor and Joking With Gene Day“. Also see, “Psychological Profile of a Power Plant Control Room Operator“. My lunch breaks were usually consumed with learning more about how to program the Honeywell mainframe computer used by just about all the company processes that actually ran the company from payroll, to billing, to work orders and Inventory. I figured that as I learned more about the computer system, the more elaborate jokes I would be able to play on Gene.
Already I had learned about the escape codes used by the large IBM printers that were used throughout the company at the time. This allowed me to create graphic images on the printer as well as large bold letters.
IBM Dot Matrix Network Printer
Besides the telephone and inter-company mail, printers were the only other way to communicate to non-present Power Plant Men in 1989. We had not yet been introduced to e-mail. I was one of the few people in the company that had an e-mail address on the mainframe, and the only other person that I knew that I could write to was Craig Henry, a Corporate Engineer downtown.
Craig Henry. Engineer and Gentleman
Much like the first time when I met Gene Day, when I first encountered Craig Henry, I could tell right away that he was a down-to-earth person that would shoot straight. Craig probably wouldn’t remember this far into the future that I would reach out to him occasionally just to say “Hi” and to pick his brain about how the corporate IT infrastructure was setup. I figured since he was one of the few people in the company that even knew what an e-mail address was at the time, he most likely had more knowledge about such things than the average person in Corporate Headquarters.
After finding out that Gene Day would go work out at the Rock Gym in Stillwater, Oklahoma after work, and I had played the joke on him with the notes from the private investigator, I used my knowledge of Printer Escape codes to write documents on the mainframe that when printed out would turn on the graphic commands on the printer so that I could print out pictures. I don’t mean that I would have a saved picture that I would send to a printer like we might do today. No. I had to create these pictures one pixel at a time using commands in a UNIX document on the mainframe. It was all codes that would not make sense to anyone that didn’t know the graphic commands of the IBM printers.
I had been teasing Gene Day about meeting up with a young “coed” from the University at the Gym each day. I would do this by printing out messages on the Control Room printer by the the Shift Supervisor’s office when I knew that Gene Day was there filling in as the Shift Supervisor. They were usually notes from someone that called herself “Bunny”. Usually they were short notes or “love letters” from Bunny just saying something about how she enjoyed her time with Gene at the Gym.
At the bottom I would sign it “Bunny” then under it, the printer would read the graphic commands and create a small Playboy Bunny symbol under the name. At the end, the document would send a command that would put the printer back into the text mode.
Of course. Whenever I walked into the control room shortly after, just to see how the precipitator was doing, Gene Day would confront me about the notes. With a grin on his face he would say, “This isn’t funny! What if my wife found one of these notes?” — Like that was ever going to happen…. unless he was like me, and likes to save everything.
Note to Gene Day from Bunny (now she knows)
In order to create the bunny at the bottom I had to create the pixels in small blocks of 9 pixel patterns. Here is the code I used to create the bunny:
See? I save everything
In the last couple of weeks I have written about how the Power Plant Men were introduced to the “Quality Process” (otherwise known as “Six Sigma”). We had created teams with our crews and we met once each week to come up with Quality ideas. By August, 1993, I had received my official Certificate Certifying that I had completed all the QuickStart training and was on my way to making a difference in the Power Plant World!
My Customer Service Team Certificate. This made me official!
So, what do these two events have in common and how did this lead the President of the Electric Company to send out a search warrant on a lowly (lowlife is more like it) Plant Electrician in North Central Oklahoma? Well. This is what happened…
First you have to remember that in 1993, the Internet was not easily accessible by the general public. Company e-mail was still not a reality in our company. We had dumb terminals and large IBM printers. That was the extent of most employees interaction with a computer. Each printer had a designation. It was a four character ID beginning with a “P”. So, the printer in the Electric Shop Office might be…. P123. I needed to know this number if I wanted to send something to it.
At the time, the only thing people had to send to each other were requests for things from the mainframe systems that were used to run the company. So, for instance, if you wanted to request some parts from the warehouse at our plant, we would send over a list of parts to the warehouse printer where Dick Dale and Darlene Mitchell would pick it up and go retrieve the parts. So, the people that used the terminals and computers with mainframe emulators on them knew the most commonly used printer numbers in the plant.
If you wanted to send something to someone in Oklahoma City, or to the Power Plant in Muskogee, then you would have to call over there and ask the person what their Printer ID is so you can be sure you are sending your request to the appropriate printer. Without e-mail, and any other form of computerized communication. This was the only way at the time.
So, after our Customer Service Team was formed, we would meet once each week to brainstorm new ideas that would benefit the company. Andy Tubbs was our team leader, as he was our foreman.
Andy Tubbs – True Power Plant Electrician
The other members of our Customer Service Team were Diana Brien, Scott Hubbard, Sonny Kendrick, Ben Davis and Gary Wehunt. I haven’t properly introduced my bucket buddy Diana Brien in a post before. I have recently obtained a photograph that I can share:
My Bucket Buddy Diana Brien
We were called bucket buddies because we carried tool buckets with us whenever we went to work on something. They doubled as our stool and tripled as our trash can.
Thursday, July 15, 1993 during our Quality Brainstorming session, while we were pouring out ideas like…. “What if we changed out the street lights at the plant so that they would be different colors…. wouldn’t that help morale?…. and “How about if we wrapped fluorescent Christmas lights around the high voltage electric lines between here and Oklahoma City so that they could light up the night with colorful lights during the Christmas Season?”….. And other ingenious Brainstorming ideas that are bound to pull up an occasional brilliant idea….. well. One such idea popped up!
I don’t remember which one of our brilliant brainstorming ideas conjured up this idea, but Andy Tubbs suddenly blurted out…. “What if we had the Printer IDs added as a column in the Corporate Directory? — You see, each quarter we received an updated copy of the Corporate Phone Book. It included the names and office phone numbers of all the Electric Company employees. It also included their mail code. So, if you wanted to send something through inter-company mail to them, you would know where to send it. Our mail code was PP75. That was the code for our power plant.
So, what if we added a column where we had the printer ID that each person would use for people to send printed requests, among other things? This was Brilliant! We could just make this proposal and send it downtown to Corporate Headquarters where it would be lost in the “mail”. Or we could do more research to prove that it was a possible proposal that was really do-able.
So, I suggested…. Well… I can print a form out on every printer in the entire company requesting that they include all the names of all the people that use that printer and mail it through inter-company mail back to me at PP75. — I had recently uncovered a special printer command that allowed me to do this hidden away on the Honeywell mainframe. So, we took a vote and it was decided that we would pursue this proposal. I set to work on creating the form that I would send to every printer. If we could not only send the proposal to the Communications department downtown, but also a list of everyone and their printers, the work would already have been done for them.
I wanted to send a real fancy letter because I had already created a header using the Quality print settings on the printers. I had created a Company Logo that (I thought) ingeniously used the backspace command to create two words with one word on top of the other in the middle of a sentence…. Our company began as Oklahoma Gas and….. in the logo, I wanted the word Gas to be on top of the word And as it was in our company logo in smaller letters than the others. So… after playing around with it for a while, I created the logo and had it saved on the mainframe.
I know. I was rotten to Gene Day. Here is an example of the header with the “GAS AND” in the middle of the name. Remember. This is on an old IBM Dot Matrix printer using the High Quality setting
After attaching the header to the form, I included a message that told the person that discovered the form on the printer to add the names of all people who used the printer below and to send the form to Kevin Breazile at PP75. As I mentioned. In order to make the form look pretty, I turned on the Quality Print settings on the printer at the beginning of the document. Like the story of the Sorcerer’s Apprentice….. I didn’t know a good way to turn off all the settings I changed to revert the printers back to their original settings.
I ran the command to send the document to every printer on the print server and away they went…. A copy printed out on the printer in the Electric Shop office so I knew it was working. Copies printed out on the other 12 printers at our plant. They also printed out on the 500 other printers throughout Oklahoma. — With the thought that “My work here is done.” I went back to work repairing plant electric equipment.
The following Monday I had the day off. When I returned to work on Tuesday, Denise Anson called me from the front office. She said that I had a large stack of mail. I thought, “Oh good!” Results from our request on Thursday have arrived! I hurried up to the front office.
When I entered the mail cubicle I was surprised to see how big the pile of envelopes were. The stack of inter-company envelopes was over two feet high. “Um…. Thanks….” I said to Denise. I picked up the stack and headed back to the Electric Shop to sort out the forms.
After opening the first few envelopes. I suddenly came to an astonishing discovery. Not only did the form print out on the large mainframe IBM printers used in office areas, it also had printed out on other types of printers…. I opened one envelope and found the form printed out on a “Work Order” printer. The paper size was different than the standard paper size, and I hadn’t put a page feed at the end of the document, so, it had left the paper in the middle of the page…. “Uh Oh”.
My “Uh Oh” changed to “UH OH!” after opening a few more of the inter-company envelopes. I found that the form had printed out on Pay Check Printers! And Billing Printers! “UH OH!” quickly changed to “OH NO!” When I read comments like “Under no circumstances print anything on this Printer Again!!!!” I realized I had really messed things up. By changing the font size and the quality settings, the billing, payroll and work order printers all had to be manually reset and the jobs that printed out paychecks, customer bills and employee work orders had to be re-run!
After taking all the forms out of their envelopes, the stack of papers was over 4 inches thick, just to give you an idea about how many responses we had.
A couple of hours later, Tom Gibson called me to his office. “Uh Oh.” (remember… One “uh oh” erases all previous “atta boy”s). When I entered Tom’s office, I could tell that something was definitely wrong. Like I mentioned earlier. Tom’s ears were beet red…. and in case you don’t know what a beet looks like. Here is one:
The same color of Tom Gibson’s ears
Of course… I knew what this was all about, only I didn’t know yet, how Tom had found out about it…. Tom began by saying…. “Ron Kilman just received a call from James Harlow asking him who is Kevin Breazile and why is he printing something out on my printer? Ron didn’t like the fact that he wasn’t aware that you had sent something to the President of the Company’s printer.
James G. Harlow Jr.
Sorry. That’s the biggest picture I could find of James Harlow….
Um what could I say? So, I said this…
“Well. This was a quality idea that our team had. We wanted to collect the names of people that used each printer so that we could send in a proposal to have the printer ID added in the Corporate Directory.”
I didn’t mention that Harlow’s Secretary had returned the form with all the people that used his computer as I had requested, because I knew that the President of the Electric Company was not asking because he was upset that I had printed something out on his printer. No. He had probably been told that the reason the bills were late being sent to the one million customers that month was because some kook had messed up their printers and the jobs had to be run over again causing the delay. So, I thought it was best not to go down that route at this time…
So, I stuck with my story, which was the truth…. I had printed out the forms on all the printers as part of a quality idea by our CST. — I also didn’t mention that three years earlier, Tom had asked me to learn everything I could about the company computer, because he believe that the computer was going to be the wave of the future.
Even though Tom believed my explanation, he told me…. “Kevin, Ron never wants this to happen again, therefore, you are never to send anything out of this plant without Ron Kilman’s personal approval. Is that clear?”
I replied to Tom that this was unreasonable. I send things to other departments all the time. I send Substation Inspection forms, and blueprint revisions and all sorts of other forms downtown all the time. Ron Kilman wouldn’t want to waste his time approving all those things….
Tom thought about it and revised his statement…. “Then, don’t ever send out anything that isn’t part of your normal daily job without Ron’s approval first.” — Ok. I thought…. this works, since everything I do is part of my normal daily job…. Even printing out forms on all the printers in the company… since that was part of our normal “Quality Process” Customer Service Team activity…. So, I happily agreed. And I left Tom’s office happy that I hadn’t joined the ranks of the unemployed.
That was one thing about working at the plant at this time. As long as your heart was in the right place…. That is, you tried your best to keep the electricity humming through the electric lines…. then the chances of being fired for messing up, even as big of a mess up as this, most often didn’t end up by losing your job.
I sometimes think that this was my biggest mess up of all time… however…. after this episode was over… there was a part two to this story….. Believe it or not…. Someone else in the company was overjoyed about what I had just done. They had been trying to do something similar for a long time, only to be told that it was impossible. — Doing the Impossible… I was good at that… Part two of this story is a story for another day…
Since this is a repost of this story, I have written part two, which you can read here: “Printing Impossible Power Plant Fast News Post“.
Power Plant Customer Service Team Gone Wild
Originally posted July 4, 2014. Added some pictures:
I never would have guessed that playing Power Plant Man jokes on Gene Day would have led me to the “Uh Oh!” moment I later encountered when I was told in no uncertain terms that the President of the Electric Company, James G. Harlow Junior was personally upset with something I had done. I had learned my first year as a summer help at the coal-fired Power Plant in North Central Oklahoma that “One ‘Uh Oh’ wipes out all previous ‘Atta Boys’!” I could tell by the way the Electric Supervisor, Tom Gibson’s ears were glowing red that this was considered a little more serious than I had first realized.
I have mentioned in previous posts that playing jokes on Gene Day was one of my favorite Power Plant Man Pastimes. See the post, “Power Plant Humor and Joking With Gene Day“. Also see, “Psychological Profile of a Power Plant Control Room Operator“. My lunch breaks were usually consumed with learning more about how to program the Honeywell mainframe computer used by just about all the company processes that actually ran the company from payroll, to billing, to work orders and Inventory. I figured that as I learned more about the computer system, the more elaborate jokes I would be able to play on Gene.
Already I had learned about the escape codes used by the large IBM printers that were used throughout the company at the time. This allowed me to create graphic images on the printer as well as large bold letters.
IBM Dot Matrix Network Printer
Besides the telephone and inter-company mail, printers were the only other way to communicate to non-present Power Plant Men in 1989. We had not yet been introduced to e-mail. I was one of the few people in the company that had an e-mail address, and the only other person that I knew that I could write to was Craig Henry, a Corporate Engineer downtown.
Craig Henry. Engineer and Gentleman
Much like the first time when I met Gene Day, when I first encountered Craig Henry, I could tell right away that he was a down-to-earth person that would shoot straight. Craig probably wouldn’t remember this far into the future that I would reach out to him occasionally just to say “Hi” and to pick his brain about how the corporate IT infrastructure was setup. I figured since he was one of the few people in the company that even knew what an e-mail address was at the time, he most likely had more knowledge about such things than the average person in Corporate Headquarters.
After finding out that Gene Day would go work out at the Rock Gym in Stillwater, Oklahoma after work, and I had played the joke on him with the notes from the private investigator, I used my knowledge of Printer Escape codes to write documents on the mainframe that when printed out would turn on the graphic commands on the printer so that I could print out pictures. I don’t mean that I would have a saved picture that I would send to a printer like we might do today. No. I had to create these pictures one pixel at a time using commands in a UNIX document on the mainframe. It was all codes that would not make sense to anyone that didn’t know the graphic commands of the IBM printers.
I had been teasing Gene Day about meeting up with a young “coed” from the University at the Gym each day. I would do this by printing out messages on the Control Room printer by the the Shift Supervisor’s office when I knew that Gene Day was there filling in as the Shift Supervisor. They were usually notes from someone that called herself “Bunny”. Usually they were short notes or “love letters” from Bunny just saying something about how she enjoyed her time with Gene at the Gym.
At the bottom I would sign it “Bunny” then under it, the printer would read the graphic commands and create a small Playboy Bunny symbol under the name. At the end, the document would send a command that would put the printer back into the text mode.
Of course. Whenever I walked into the control room shortly after, just to see how the precipitator was doing, Gene Day would confront me about the notes. With a grin on his face he would say, “This isn’t funny! What if my wife found one of these notes?” — Like that was ever going to happen…. unless he was like me, and likes to save everything.
Note to Gene Day from Bunny (now she knows)
In order to create the bunny at the bottom I had to create the pixels in small blocks of 9 pixel patterns. Here is the code I used to create the bunny:
See? I save everything
In the last couple of weeks I have written about how the Power Plant Men were introduced to the “Quality Process” (otherwise known as “Six Sigma”). We had created teams with our crews and we met once each week to come up with Quality ideas. By August, 1993, I had received my official Certificate Certifying that I had completed all the QuickStart training and was on my way to making a difference in the Power Plant World!
My Customer Service Team Certificate. This made me official!
So, what do these two events have in common and how did this lead the President of the Electric Company to send out a search warrant on a lowly Plant Electrician in North Central Oklahoma? Well. This is what happened…
First you have to remember that in 1993, the Internet was not easily accessible by the general public. Company e-mail was still not a reality in our company. We had dumb terminals and large IBM printers. That was the extent of most employees interaction with a computer. Each printer had a designation. It was a four character ID beginning with a “P”. So, the printer in the Electric Shop Office might be…. P123. I needed to know this number if I wanted to send something to it.
At the time, the only thing people had to send to each other were requests for things from the mainframe systems that were used to run the company. So, for instance, if you wanted to request some parts from the warehouse at our plant, we would send over a list of parts to the warehouse printer where Dick Dale and Darlene Mitchell would pick it up and go retrieve the parts. So, the people that used the terminals and computers with mainframe emulators on them knew the most commonly used printer numbers in the plant.
If you wanted to send something to someone in Oklahoma City, or to the Power Plant in Muskogee, then you would have to call over there and ask the person what their Printer ID is so you can be sure you are sending your request to the appropriate printer. Without e-mail, and any other form of computerized communication. This was the only way at the time.
So, after our Customer Service Team was formed, we would meet once each week to brainstorm new ideas that would benefit the company. Andy Tubbs was our team leader, as he was our foreman.
Andy Tubbs – True Power Plant Electrician
The other members of our Customer Service Team were Diana Brien, Scott Hubbard, Sonny Kendrick, Ben Davis and Gary Wehunt. I haven’t properly introduced my bucket buddy Diana Brien in a post before. I have recently obtained a photograph that I can share:
My Bucket Buddy Diana Brien
We were called bucket buddies because we carried tool buckets with us whenever we went to work on something. They doubled as our stool and tripled as our trash can.
Thursday, July 15, 1993 during our Quality Brainstorming session, while we were pouring out ideas like…. “What if we changed out the street lights at the plant so that they would be different colors…. wouldn’t that help morale?…. and “How about if we wrapped fluorescent Christmas lights around the high voltage electric lines between here and Oklahoma City so that they could light up the night with colorful lights during the Christmas Season?”….. And other ingenious Brainstorming ideas that are bound to pull up an occasional brilliant idea….. well. One such idea popped up!
I don’t remember which one of our brilliant brainstorming ideas conjured up this idea, but Andy Tubbs suddenly blurted out…. “What if we had the Printer IDs added as a column in the Corporate Directory? — You see, each quarter we received an updated copy of the Corporate Phone Book. It included the names and office phone numbers of all the Electric Company employees. It also included their mail code. So, if you wanted to send something through inter-company mail to them, you would know where to send it. Our mail code was PP75. That was the code for our power plant.
So, what if we added a column where we had the printer ID that each person would use for people to send printed requests, among other things? This was Brilliant! We could just make this proposal and send it downtown to Corporate Headquarters where it would be lost in the “mail”. Or we could do more research to prove that it was a possible proposal that was really do-able.
So, I suggested…. Well… I can print a form out on every printer in the entire company requesting that they include all the names of all the people on that use that printer and mail it through inter-company mail back to me at PP75. — I had recently uncovered a special printer command that allowed me to do this hidden away on the Honeywell mainframe. So, we took a vote and it was decided that we would pursue this proposal. I set to work on creating the form that I would send to every printer. If we could not only send the proposal to the Communications department downtown, but also a list of everyone and their printers, the work would already have been done for them.
I wanted to send a real fancy letter because I had already created a header using the Quality print settings on the printers. I had created a Company Logo that (I thought) ingeniously used the backspace command to create two words with one word on top of the other in the middle of a sentence…. Our company began as Oklahoma Gas and….. in the logo, I wanted the word Gas to be on top of the word And as it was in our company logo in smaller letters than the others. So… after playing around with it for a while, I created the logo and had it saved on the mainframe.
I know. I was rotten to Gene Day. Here is an example of the header with the “GAS AND” in the middle of the name. Remember. This is on an old IBM Dot Matrix printer using the High Quality setting
After attaching the header to the form, I included a message that told the person that discovered the form on the printer to add the names of all people who used the printer below and to send the form to Kevin Breazile at PP75. As I mentioned. In order to make the form look pretty, I turned on the Quality Print settings on the printer at the beginning of the document. Like the story of the Sorcerer’s Apprentice….. I didn’t know a good way to turn off all the settings I changed to revert the printers back to their original settings.
I ran the command to send the document to every printer on the print server and away they went…. A copy printed out on the printer in the Electric Shop office so I knew it was working. Copies printed out on the other 12 printers at our plant. They also printed out on the 500 other printers throughout Oklahoma. — With the thought that “My work here is done.” I went back to work repairing plant electric equipment.
The following Monday I had the day off. When I returned to work on Tuesday, Denise Anson called me from the front office. She said that I had a large stack of mail. I thought, “Oh good!” Results from our request on Thursday have arrived! I hurried up to the front office.
When I entered the mail cubicle I was surprised to see how big the pile of envelopes were. The stack of inter-company envelopes was over two feet high. “Um…. Thanks….” I said to Denise. I picked up the stack and headed back to the Electric Shop to sort out the forms.
After opening the first few envelopes. I suddenly came to an astonishing discovery. Not only did the form print out on the large mainframe IBM printers used in office areas, it also had printed out on other types of printers…. I opened one envelope and found the form printed out on a “Work Order” printer. The paper size was different than the standard paper size, and I hadn’t put a page feed at the end of the document, so, it had left the paper in the middle of the page…. “Uh Oh”.
My “Uh Oh” changed to “UH OH!” after opening a few more of the inter-company envelopes. I found that the form had printed out on Pay Check Printers! And Billing Printers! “UH OH!” quickly changed to “OH NO!” When I read comments like “Under no circumstances print anything on this Printer Again!!!!” I realized I had really messed things up. By changing the font size and the quality settings, the billing, payroll and work order printers all had to be manually reset and the jobs that printed out paychecks, customer bills and employee work orders had to be re-run!
After taking all the forms out of their envelopes, the stack of papers was over 4 inches thick, just to give you an idea about how many responses we had.
A couple of hours later, Tom Gibson called me to his office. “Uh Oh.” (remember… One “uh oh” erases all previous “atta boy”s). When I entered Tom’s office, I could tell that something was definitely wrong. Like I mentioned earlier. Tom’s ears were beet red…. and in case you don’t know what a beet looks like. Here is one:
The same color of Tom Gibson’s ears
Of course… I knew what this was all about, only I didn’t know yet, how Tom had found out about it…. Tom began by saying…. “Ron Kilman just received a call from James Harlow asking him who is Kevin Breazile and why is he printing something out on my printer? Ron didn’t like the fact that he wasn’t aware that you had sent something to the President of the Company’s printer.
James G. Harlow Jr.
Sorry. That’s the biggest picture I could find of James Harlow….
Um what could I say? So, I said this…
Well. This was a quality idea that our team had. We wanted to collect the names of people that used each printer so that we could send in a proposal to have the printer ID added in the Corporate Directory.
I didn’t mention that Harlow’s Secretary had returned the form with all the people that used his computer as I had requested, because I knew that the President of the Electric Company was not asking because he was upset that I had printed something out on his printer. No. He had probably been told that the reason the bills were late being sent to the one million customers that month was because some kook had messed up their printers and the jobs had to be run over again causing the delay. So, I thought it was best not to go down that route at this time…
So, I stuck with my story, which was the truth…. I had printed out the forms on all the printers as part of a quality idea by our CST. — I also didn’t mention that three years earlier, Tom had asked me to learn everything I could about the company computer, because he believe that the computer was going to be the wave of the future.
Even though Tom believed my explanation, he told me…. “Kevin, Ron never wants this to happen again, therefore, you are never to send anything out of this plant without Ron Kilman’s personal approval. Is that clear?”
I replied to Tom that this was unreasonable. I send things to other departments all the time. I send Substation Inspection forms, and blueprint revisions and all sorts of other forms downtown all the time. Ron Kilman wouldn’t want to waste his time approving all those things….
Tom thought about it and revised his statement…. “Then, don’t ever send out anything that isn’t part of your normal daily job without Ron’s approval first.” — Ok. I thought…. this works, since everything I do is part of my normal daily job…. Even printing out forms on all the printers in the company… since that was part of our normal “Quality Process” Customer Service Team activity…. So, I happily agreed. And I left Tom’s office happy that I hadn’t joined the ranks of the unemployed.
That was one thing about working at the plant at this time. As long as your heart was in the right place…. That is, you tried your best to keep the electricity humming through the electric lines…. then the chances of being fired for messing up, even as big of a mess up as this, most often didn’t end up by losing your job.
I sometimes think that this was my biggest mess up of all time… however…. after this episode was over… there was a part two to this story….. Believe it or not…. Someone else in the company was overjoyed about what I had just done. They had been trying to do something similar for a long time, only to be told that it was impossible. — Doing the Impossible… I was good at that… Part two of this story is a story for another day…
Since this is a repost of this story, I have written part two, which you can read here: “Printing Impossible Power Plant Fast News Post“.
Dick Dale and the Power Plant Printer Romance
Originally posted January 17, 2014. I added more to the story:
When I first moved to Ponca City I carpooled each day to the Coal-fired Power Plant in North Central Oklahoma with Dick Dale, Jim Heflin and Bud Schoonover (See the post: “Carpooling Adventures with Bud Schoonover“). Dick Dale had moved to Ponca City a couple of years earlier after his divorce. He didn’t want to continue living in Stillwater where he felt as if everyone knew about his tragic situation. We had been friends from the first day we met when I was a summer help working out of the garage and he worked in the tool room and warehouse.
I wrote about Dick Dale this past Christmas, when I talked about his situation (See the post: “Harmonizing with Dick Dale on Power Plant Christmas Harmonicas“). I knew that even though it was a few years later, Richard was still feeling the impact from this emotional trauma. One day I found the opportunity to play a “Power Plant” joke on him that I thought might help lift his spirits.
I recently wrote another post about how I had installed dumb terminals around the plant so that regular workers would be able to access the mainframe computer downtown in Corporate Headquarters in order to see their work orders, or look up parts in the warehouse, etc. (See the post: “Working Smarter with Power Plant Dumb Terminals“). In most places where I installed terminals, I also installed large IBM printers that printed using continuous feed paper.
IBM Dot Matrix Network Printer
For those of you who remember, at first most dot matrix printers would feed paper from a box underneath them. they had holes down both sides of the paper where the sprockets would rotate and paper would come rolling out the top of the printer.
Dot Matrix paper with holes so the printer can feed the paper through. The holes sections with the holes were perforated so you could tear them off easily.
Ok. Here is a quick one paragraph side story…
One day when my son was about 6 years old, we had to wait a while in an airport. We were sitting in a row of seats at the gate waiting. My son kept popping up slowly, jerking as he rose, from behind the row of seats and would lay over the seat back and end up head down on the chair. After doing this a few times, my wife Kelly asked him what he was doing. He said, “I’m paper coming out of the printer”. Of course, this cracked us all up.
Anyway, back to the story. By the time I had to add the dumb terminals and printers to the Garage and Warehouse, I had already been playing around on the mainframe learning all sorts of ways to get into trouble. — Well, what else was I going to do during lunch while Charles Foster and I talked about movies and stuff? I had a personal user account on the mainframe that basically gave me “God Access”. They didn’t really have anything like “Network Security” back then. — This was 1988.
Back then, we also didn’t have anything called “Email” either. It wasn’t until 1989 that CompuServe first offered real Internet e-mail to its users. When we wanted to send something to someone in the company, we either printed it out and put in an intra-company envelope and sent it by “snail” mail, or we could find out what printer they used and get the ID for the printer and send it to them. It was a code like: P1234.
Well. I had been playing with this text editor on the Honeywell mainframe called FRED. This stood for FRiendly EDitor. For those of you who know UNIX, this was pretty much the same as the VI Editor found on UNIX mainframes. The commands were the same. Today, users of Microsoft Word would be horrified to find out what you had to go through to create a document back then.
I had been practicing using this editor, and found that by using the special escape codes for the printer, I could create documents that would come out looking pretty neat. So, I had created some templates that would make it look like I was printing a Memo from some mainframe program. That was about the time that I installed the printer in the garage.
So, I created a big long document that would print out on the garage printer as soon as I connected the printer to the network. It went on and on about how the printer wasn’t happy about being placed in such a dusty environment and how it refused to be cooperative until it was moved to a cleaner place. It would spit out a bunch of sheets of paper, printing protest after protest.
Then it ended up by saying that if it wasn’t moved right away, it was going to shut down in 10 minutes and it started counting down by 30 second intervals. Then at the last minute, it counted down by 15 seconds until it counted down the last 10 seconds by feeding a sheet of paper for each second while it was counting… then it paused at the last second. Finally, it printed out at the end a concession that since it was obviously not going to be moved to someplace cleaner, it might as well give up and be cooperative.
When I installed the printer in the office in the automotive garage, I knew it would take about 30 seconds to connect the first time, and by that time, I was outside making my way back to the electric shop. By the time I made it back to the electric shop Charles Patten was calling me on the gray phone. The gray phone is the plant PA system:
Gaitronics Gray Phone
Of course, I knew why. I answered the phone and Charles told me that something was wrong with the printer. It kept shooting paper out of it and wouldn’t stop. He had even turned it off, but when he turned it back on, it still kept feeding paper out. I told him that sounded pretty strange to me and I would be right over to see what was going on. I took my time returning to the garage giving the printer time to throw it’s tantrum.
By the time I returned, the printer had stopped ranting about being installed in a dirty environment and had given up it’s protest. Charles said that it finally stopped. I walked over to the printer and took the pile of hundred or so pages that it had printed out, and tore them off the printer and walked out with them. I don’t even know if Charles had paid any attention to what the printer was saying.
I think I was the only person that knew that I had just “attempted” to play a joke on Charles. After all, as the paper was feeding out. It was carefully collecting into a nice stack in front of the printer on the floor, and unless someone picked up the stack and looked at it, they wouldn’t know that anything was even printed on it. So, in this case, the joke may have been on me. But then again, Power Plant Men are like that. If they figure a joke is being played on them, then they figure out how to turn it around so that the joker is the one that has the joke played on them. Maybe that was the case here. Charles Patten was probably one of the most intelligent foremen at the plant, so it was possible.
Anyway, back to Dick Dale. I installed the printer in the warehouse and Dick Dale, Darlene Mitchell, Mike Gibbs and Bud Schoonover were happy to be connected to the Inventory program on the mainframe….. um… yeah. sure they were…… especially Bud.
Bud Schoonover was the person that when it was his turn to run the tool room would not give you something if it was the last one. So, if I needed a flashlight and it was the last one, and I asked Bud for a flashlight, he would say that he couldn’t give it to me. Why? You might ask. Well, he would explain that if he gave the last one away, he would have to order some more. Bud didn’t like ordering things on the computer. So, in order to keep from having to order anything he simply didn’t give away the last one of any item.
Anyway. I decided one Monday during my regular lunch time computer educational moments to send a letter over to the warehouse printer addressed to Dick Dale. It was from an anonymous woman. The letter sounded like it was from someone that really had a thing for Richard and remembered how they used to work together. It also mentioned other people, like Mike Gibbs and Pat Braden and about how they used to hang around each other.
Since this was a fictitious character, I could say anything I wanted, but I wanted to put it in a time period back when I was still a summer help. Well… It wasn’t long before Dick Dale called me on the gray phone (no. I won’t post another picture of the gray phone here. I think you get the idea). He asked me to come over to the warehouse.
When I arrived, Richard showed me the letter. He was excited about it. He was trying to figure out who it could be. He thought about the people that had moved from the plant to Corporate Headquarters and wondered if it was one of them. I thought for a little while, and I couldn’t come up with who it might be (obviously), since it was me.
The next day at lunch I sent another letter to his printer. I mentioned more about the “old days” working at the plant. On the way home Richard showed it to me. I could tell that he was really excited about this. I held back my smile, but inside it felt real good to see that Richard had finally come back to life. For the past couple of years, he had been so down. Now some woman was paying attention to him, and actually was telling him that she had always liked him.
Darlene Mitchell sent a letter to the printer ID I had sent in the letter to Richard, saying the following:
Dear Ghost Writer,
This has been the most exciting thing that’s happened in the warehouse in a long time. We await your messages. Dick is really trying hard to figure this out, and if you don’t give him a little hint, his little old brains are going to get fried.
He also requests that you send his messages to his printer only, that way I won’t be able to send my message back. He takes all the fun out of everything. P)24 is his number, and if you can’t get a response out of him, I’ll be glad to put my two cents in.
I’m sure Dick would like to see you too. Maybe we can get him headed in your direction, if you tell me where that is.
So, long, see you in the funny papers.
<end of message>
On Thursday Richard called me and asked me to come over to the warehouse. He showed me the letter he had received that day. He said he was too excited. He just had to find out who it was that was sending him these letters. He said that since I knew everything there was to know about computers (a slight exaggeration), he asked me to see if I could find out where the letters were coming from.
I told him I would do what I could to see if I could track down who was sending the letters. On the way home that day, he asked me if I had any luck. I told him I was still looking into it. I told him I thought there might be a way to find a log somewhere that would tell me.
So, after lunch on Friday I walked over to the warehouse. When I entered, I signaled to Richard that I wanted to talk to him. — Remember. Richard and I had developed facial signals while carpooling with Bud Schoonover so that all we had to do was glance at each other and we instantly knew what each other was saying…
Richard and I stepped outside of the warehouse where we could be alone. He asked me if I had found the person sending him the letters. I told him I had (I knew I had to do this right or I would lose a good friend, so I said), “Yes. I have.”
I could see the look of excitement in his face. So I looked straight at him and I said, “I have been sending these letters to you.” He was stunned. He said, “What?” I said, “Richard. I have been sending them to you.”
I could see that he was very disappointed. After all. No two people could read each other’s expressions better than me and Richard. We practiced them every day. The corners of his mouth went down. The middle went up. Edges of the eyes went down. Eyes began to water. Yep. He as disappointed to say the least.
I told him I was sorry to get his hopes up. I put on the saddest look I could muster. Inside I wasn’t so sad. Actually I was pretty happy. I knew this was a tough moment for Richard, but he had spent an entire week flying high. For the first time in a long time, Richard had hope. A couple of hours of disappointment was well worth this past week.
I patted him on the back and he turned to walk back into the warehouse despondent. I went back to the electric shop.
As for my part, I continued sending Dick Dale printed messages from time to time. Just goofy messages like the following:
Dear Richard,
Sometimes when I type letters I find that the words I use are not always the typical type that I would use if I wrote a letter. The letters that I make when I write a letter aren’t the type of letters that I use when I type a letter. When I write a letter, the letters in the words are sometimes hard to distinguish, but the letters I type when i’m typing a letter are the type of letters that stand out clearly and uniformly. I can’t really say that when I type I’m right, or when I write I’m right, because I usually type a different type of letter than I write when I’m writing a letter. I typically use a different type of words when I’m typing than I use when I’m writing, so I really can’t say that writing is right when a typical typed letter is just as right as writing. That is just the type of person I am.
Typical Typist
After a few more days, Darlene Mitchell and Dick Dale began sending me letters indicating that the warehouse workers had been taken hostage, and they had a list of hostage demands. I would write back to them. The hostage letters and my replies would make up an entire blog post just by themselves.
So, what followed this episode? Well. Within a few weeks Dick Dale had attended an event at the Presbyterian Church in Ponca City where he met a very nice woman, Jill Cowan. He began dating her, and within the year they were married on November 13, 1988.
I like to think that I had given him the kick in the pants that he needed at the time that he needed it. For that one week where he had hope, he believed that someone else really cared for him. If he could believe that, then maybe it could really be true, even if in this case it turned out to only be one of his best friends.
I know that Dick Dale lived happily ever after. As I mentioned earlier, I wrote a post about Dick Dale about a time when I gave a Christmas present to Dick Dale, Christmas 1983. Well. as it turned out, my friend Richard was presented to Saint Peter at the gates of Heaven 25 years later on Christmas Day, 2008, 20 happy years after his marriage to Jill. I don’t really miss him. He is always with me in my heart to this day.
My Dear Friend Richard Dale
Power Plant Customer Service Team Gone Wild
I never would have guessed that playing Power Plant Man jokes on Gene Day would have led me to the “Uh Oh!” moment I later encountered when I was told in no uncertain terms that the President of the Electric Company, James G. Harlow Junior was personally upset with something I had done. I had learned my first year as a summer help at the coal-fired Power Plant in North Central Oklahoma that “One ‘Uh Oh’ wipes out all previous ‘Atta Boys’!” I could tell by the way the Electric Supervisor, Tom Gibson’s ears were glowing red that this was considered a little more serious than I had first realized.
I have mentioned in previous posts that playing jokes on Gene Day was one of my favorite Power Plant Man Pastimes. See the post, “Power Plant Humor and Joking With Gene Day“. Also see, “Psychological Profile of a Power Plant Control Room Operator“. My lunch breaks were usually consumed with learning more about how to program the Honeywell mainframe computer used by just about all the company processes that actually ran the company from payroll, to billing, to work orders and Inventory. I figured that as I learned more about the computer system, the more elaborate jokes I would be able to play on Gene.
Already I had learned about the escape codes used by the large IBM printers that were used throughout the company at the time.
IBM Dot Matrix Network Printer
Besides the telephone and inter-company mail, printers were the only other way to communicate to non-present Power Plant Men in 1989. We had not yet been introduced to e-mail. I was one of the few people in the company that had an e-mail address, and the only other person that I knew that I could write to was Craig Henry, a Corporate Engineer downtown.
Craig Henry. Engineer and Gentleman
Much like the first time when I met Gene Day, when I first encountered Craig Henry, I could tell right away that he was a down-to-earth person that would shoot straight. Craig probably wouldn’t remember this far into the future that I would reach out to him occasionally just to say “Hi” and to pick his brain about how the corporate IT infrastructure was setup. I figured since he was one of the few people in the company that even knew what an e-mail address was at the time, he most likely had more knowledge about such things than the average person in Corporate Headquarters.
After finding out that Gene Day would go work out at the Rock Gym in Stillwater, Oklahoma after work, and I had played the joke on him with the notes from the private investigator, I used my knowledge of Printer Escape codes to write documents on the mainframe that when printed out would turn on the graphic commands on the printer so that I could print out pictures. I don’t mean that I would have a saved picture that I would send to a printer like we might do today. No. I had to create these pictures one pixel at a time using commands in a UNIX document on the mainframe. It was all codes that would not make sense to anyone that didn’t know the graphic commands of the IBM printers.
I had been teasing Gene Day about meeting up with a young “coed” from the University at the Gym each day. I would do this by printing out messages on the Control Room printer by the the Shift Supervisor’s office when I knew that Gene Day was there filling in as the Shift Supervisor. They were usually notes from someone that called herself “Bunny”. Usually they were short notes or “love letters” from Bunny just saying something about how she enjoyed her time with Gene at the Gym.
At the bottom I would sign it “Bunny” then under it, the printer would read the graphic commands and create a small Playboy Bunny symbol under the name. At the end, the document would send a command that would put the printer back into the text mode.
Of course. Whenever I walked into the control room shortly after, just to see how the precipitator was doing, Gene Day would confront me about the notes. With a grin on his face he would say, “This isn’t funny! What if my wife found one of these notes?” — Like that was ever going to happen…. unless he was like me, and like to save everything.
In the last couple of weeks I have written about how the Power Plant Men were introduced to the “Quality Process” (otherwise known as “Six Sigma”). We had created teams with our crews and we met once each week to come up with Quality ideas. In August, 1993, I had received my official Certificate Certifying that I had completed all the QuickStart training and was on my way to making a difference in the Power Plant World!
My Customer Service Team Certificate. This made me official!
So, what do these two events have in common and how did this lead the President of the Electric Company to send out a search warrant on a lowly Plant Electrician in North Central Oklahoma? Well. This is what happened…
First you have to remember that in 1993, the Internet was not easily accessible by the general public. Company e-mail was still not a reality in our company. We had dumb terminals and large IBM printers. That was the extent of most employees interaction with a computer. Each printer had a designation. It was a four character ID beginning with a “P”. So, the printer in the Electric Shop Office might be…. P123. I needed to know this number if I wanted to send something to it.
At the time, the only thing people had to send to each other were requests for things from the mainframe systems that were used to run the company. So, for instance, if you wanted to request some parts from the warehouse at our plant, we would send over a list of parts to the warehouse printer where Dick Dale and Darlene Mitchell would pick it up and go retrieve the parts. So, the people that used the terminals and computers with mainframe emulators on them knew the most commonly used printer numbers in the plant.
If you wanted to send something to someone in Oklahoma City, or to the Power Plant in Muskogee, then you would have to call over there and ask the person what their Printer ID is so you can be sure you are sending your request to the appropriate computer. Without e-mail, and any other form of computerized communication. This was the only way at the time.
So, after our Customer Service Team was formed, we would meet once each week to brainstorm new ideas that would benefit the company. Andy Tubbs was our team leader, as he was our foreman.
Andy Tubbs – True Power Plant Electrician
The other members of our Customer Service Team were Diana Brien, Scott Hubbard, Sonny Kendrick, Ben Davis and Gary Wehunt. I haven’t properly introduced my bucket buddy Diana Brien in a post before. I have recently obtained a photograph that I can share:
My Bucket Buddy Diana Brien
We were called bucket buddies because we carried tool buckets with us whenever we went to work on something. They doubled as our stool and tripled as our trash can.
Thursday, October 14, 1993 during our Quality Brainstorming session, while we were pouring out ideas like…. “What if we changed out the street lights at the plant so that they would be different colors…. wouldn’t that help morale?…. and “How about if we wrapped fluorescent Christmas lights around the high voltage electric lines between here and Oklahoma City so that they could light up the night with colorful lights during the Christmas Season?”….. And other ingenious Brainstorming ideas that are bound to pull up an occasional brilliant idea….. well. One such idea popped up!
I don’t remember which one of our brilliant brainstorming ideas conjured up this idea, but Andy Tubbs suddenly blurted out…. “What if we had the Printer IDs added as a column in the Corporate Directory? — You see, each quarter we received an updated copy of the Corporate Phone Book. It included the names and phone numbers of all the Electric Company employees. It also included their mail code. So, if you wanted to send something through inter-company mail to them, you would know where to send it. Our mail code was PP75. That was the code for our power plant.
So, what if we added a column where we had the printer ID that each person would use for people to send printed requests, among other things? This was Brilliant! We could just make this proposal and send it downtown to Corporate Headquarters where it would be lost in the “mail”. Or we could do more research to prove that it was a possible proposal that was really doable.
So, I suggested…. Well… I can print a form out on every printer in the entire company requesting that they include all the names of all the people on that use that printer and mail it through inter-company mail back to me at PP75. — I had recently uncovered a special printer command that allowed me to do this hidden away on the Honeywell mainframe. So, we took a vote and it was decided that we would pursue this proposal. I set to work on creating the form that I would send to every printer. If we could not only send the proposal to the Communications department downtown, but also a list of everyone and their printers, the work would already have been done for them.
I wanted to send a real fancy letter because I had already created a header using the Quality print settings on the printers. I had created a Company Logo that (I thought) ingeniously used the backspace command to create two words with one word on top of the other in the middle of a sentence…. Our company began as Oklahoma Gas and….. in the logo, I wanted the word Gas to be on top of the word And as it was in our company logo in smaller letters than the others. So… after playing around with it for a while, I created the logo and had it saved on the mainframe.
After attaching the header to the form, I included a message that told the person that discovered the form on the printer to add the names of all people who used the printer below and to send the form to Kevin Breazile at PP75. As I mentioned. In order to make the form look pretty, I turned on the Quality Print settings on the printer at the beginning of the document. Like the story of the Sorcerer’s Apprentice….. I didn’t know a good way to turn off all the settings I changed to revert the printers back to their original settings.
I ran the command to send the document to every printer on the print server and away they went…. A copy printed out on the printer in the Electric Shop office so I knew it was working. Copies printed out on the other 12 printers at our plant. They also printed out on the 500 other printers throughout Oklahoma. — With the thought that “My work here is done.” I went back to work repairing plant electric equipment.
The following Monday was my birthday, so in normal Power Plant Fashion, I had the day off. When I returned to work on Tuesday, Denise Anson called me from the front office. She said that I had a large stack of mail. I thought, “Oh good!” Results from our request on Thursday have arrived! I hurried up to the front office.
When I entered the mail cubicle I was surprised to see how big the pile of envelopes were. The stack of inter-company envelopes was over two feet high. “Um…. Thanks….” I said to Denise. I picked up the stack and headed back to the Electric Shop to sort out the forms.
After opening the first few envelopes. I suddenly came to an astonishing discovery. Not only did the form print out on the large mainframe IBM printers used in office areas, it also had printed out on other types of printers…. I opened one envelope and found the form printed out on a “Work Order” printer. The paper size was different than the standard paper size, and I hadn’t put a page feed at the end of the document, so, it had left the paper in the middle of the page…. “Uh Oh”.
My “Uh Oh” changed to “UH OH!” after opening a few more of the inter-company envelopes. I found that the form had printed out on Pay Check Printers! And Billing Printers! “UH OH!” quickly changed to “OH NO!” When I read comments like “Under no circumstances print anything on this Printer Again!!!!” I realized I had really messed things up. By changing the font size and the quality settings, the billing, payroll and work order printers all had to be manually reset and the jobs that printed out paychecks, customer bills and employee work orders had to be re-run!
After taking all the forms out of their envelopes, the stack of papers was over 4 inches thick, just to give you an idea about how many responses we had.
A couple of hours later, Tom Gibson called me to his office. “Uh Oh.” (remember… One “uh oh” erases all previous “atta boy”s). When I entered Tom’s office, I could tell that something was definitely wrong. Like I mentioned earlier. Tom’s ears were beet red…. and in case you don’t know what a beet looks like. Here is one:
The same color of Tom Gibson’s ears
Of course… I knew what this was all about, only I didn’t know yet, how Tom had found out about it…. Tom began by saying…. “Ron Kilman just received a call from James Harlow asking him who is Kevin Breazile and why is he printing something out on my printer? Ron didn’t like the fact that he wasn’t aware that you had sent something to the President of the Company’s printer.
James G. Harlow Jr.
Sorry. That’s the biggest picture I could find of James Harlow….
Um what could I say? So, I said this…
Well. This was a quality idea that our team had. We wanted to collect the names of people that used each printer so that we could send in a proposal to have the printer ID added in the Corporate Directory.
I didn’t mention that Harlow’s Secretary had returned the form with all the people that used his computer as I had requested, because I knew that the President of the Electric Company was not asking because he was upset that I had printed something out on his printer. No. He had probably been told that the reason the bills were late being sent to the one million customers that month was because some kook had messed up their printers and the jobs had to be run over again causing the delay. So, I thought it was best not to go that route…
So, I stuck with my story, which was the truth…. I had printed out the forms on all the printers as part of a quality idea by our CST. — I also didn’t mention that three years earlier, Tom had asked me to learn everything I could about the company computer, because he believe that the computer was going to be the wave of the future.
Even though Tom believed my explanation, he told me…. “Kevin, Ron never wants this to happen again, therefore, you are never to send anything out of this plant without Ron Kilman’s personal approval. Is that clear?”
I replied to Tom that this was unreasonable. I send things to other departments all the time. I send Substation Inspection forms, and blueprint revisions and all sorts of other forms downtown all the time. Ron Kilman wouldn’t want to waste his time approving all those things….
Tom thought about it and revised his statement…. “Then, don’t ever send out anything that isn’t part of your normal daily job without Ron’s approval first.” — Ok. I thought…. this works, since everything I do is part of my normal daily job…. Even printing out forms on all the printers in the company… since that was part of our normal “Quality Process” Customer Service Team activity…. So, I happily agreed. And I left Tom’s office happy that I hadn’t joined the ranks of the unemployed.
That was one thing about working at the plant at this time. As long as your heart was in the right place…. That is, you tried your best to keep the electricity humming through the electric lines…. then the chances of being fired for messing up, even as big of a mess up as this, most often didn’t end up by losing your job.
I sometimes think that this was my biggest mess up of all time… however…. after this episode was over… there was a part two to this story….. Believe it or not…. Someone else in the company was overjoyed about what I had just done. They had been trying to do something similar for a long time, only to be told that it was impossible. — Doing the Impossible… I was good at that… Part two of this story is a story for another day…
Dick Dale and the Power Plant Printer Romance
When I first moved to Ponca City I carpooled each day to the Coal-fired Power Plant in North Central Oklahoma with Dick Dale, Jim Heflin and Bud Schoonover (See the post: “Carpooling Adventures with Bud Schoonover“). Dick Dale had moved to Ponca City a couple of years earlier after his divorce. He didn’t want to continue living in Stillwater where he felt as if everyone knew about his tragic situation. We had been friends from the first day we met when I was a summer help working out of the garage and he worked in the tool room and warehouse.
I wrote about Dick Dale this past Christmas, when I talked about his situation (See the post: “Harmonizing with Dick Dale on Power Plant Christmas Harmonicas“). I knew that even though it was a few years later, Richard was still feeling the impact from this emotional trauma. One day I found the opportunity to play a “Power Plant” joke on him that I thought might help lift his spirits.
I recently wrote another post about how I had installed dumb terminals around the plant so that regular workers would be able to access the mainframe computer downtown in Corporate Headquarters in order to see their work orders, or look up parts in the warehouse, etc. (See the post: “Working Smarter with Power Plant Dumb Terminals“). In most places where I installed terminals, I also installed large IBM printers that printed using continuous feed paper.
IBM Dot Matrix Network Printer
For those of you who remember, at first most dot matrix printers would feed paper from a box underneath them. they had holes down both sides of the paper where the sprockets would rotate and paper would come rolling out the top of the printer.
Dot Matrix paper with holes so the printer can feed the paper through. The holes sections with the holes were perforated so you could tear them off easily.
Ok. Here is a quick one paragraph side story…
One day when my son was about 6 years old, we had to wait a while in an airport. We were sitting in a row of seats at the gate waiting. My son kept popping up slowly, jerking as he rose, from behind the row of seats and would lay over the seat back and end up head down on the chair. After doing this a few times, my wife Kelly asked him what he was doing. He said, “I’m paper coming out of the printer”. Of course, this cracked us all up.
Anyway, back to the story. By the time I had to add the dumb terminals and printers to the Garage and Warehouse, I had already been playing around on the mainframe learning all sorts of ways to get into trouble. — Well, what else was I going to do during lunch while Charles Foster and I talked about movies and stuff? I had a personal user account on the mainframe that basically gave me “God Access”. They didn’t really have anything like “Network Security” back then. — This was 1988.
Back then, we also didn’t have anything called “Email” either. It wasn’t until 1989 that CompuServe first offered real Internet e-mail to its users. When we wanted to send something to someone in the company, we either printed it out and put in an intra-company envelope and sent it by “snail” mail, or we could find out what printer they used and get the ID for the printer and send it to them. It was a code like: P1234.
Well. I had been playing with this text editor on the Honeywell mainframe called FRED. This stood for FRiendly EDitor. For those of you who know UNIX, this was pretty much the same as the VI Editor found on UNIX mainframes. The commands were the same. Today, users of Microsoft Word would be horrified to find out what you had to go through to create a document back then.
I had been practicing using this editor, and found that by using the special escape codes for the printer, I could create documents that would come out looking pretty neat. So, I had created some templates that would make it look like I was printing a Memo from some mainframe program. That was about the time that I installed the printer in the garage.
So, I created a big long document that would print out on the garage printer as soon as I connected the printer to the network. It went on and on about how the printer wasn’t happy about being placed in such a dusty environment and how it refused to be cooperative until it was moved to a cleaner place. It would spit out a bunch of sheets of paper, printing protest after protest.
Then it ended up by saying that if it wasn’t moved right away, it was going to shut down in 10 minutes and it started counting down by 30 second intervals. Then at the last minute, it counted down by 15 seconds until it counted down the last 10 seconds by feeding a sheet of paper for each second while it was counting… then it paused at the last second. Finally, it printed out at the end a concession that since it was obviously not going to be moved to someplace cleaner, it might as well give up and be cooperative.
When I installed the printer in the office in the automotive garage, I knew it would take about 30 seconds to connect the first time, and by that time, I was outside making my way back to the electric shop. By the time I made it back to the electric shop Charles Patten was calling me on the gray phone. The gray phone is the plant PA system:
Gaitronics Gray Phone
Of course, I knew why. I answered the phone and Charles told me that something was wrong with the printer. It kept shooting paper out of it and wouldn’t stop. He had even turned it off, but when he turned it back on, it still kept feeding paper out. I told him that sounded pretty strange to me and I would be right over to see what was going on. I took my time returning to the garage giving the printer time to throw it’s tantrum.
By the time I returned, the printer had stopped ranting about being installed in a dirty environment and had given up it’s protest. Charles said that it finally stopped. I walked over to the printer and took the pile of hundred or so pages that it had printed out, and tore them off the printer and walked out with them. I don’t even know if Charles had paid any attention to what the printer was saying.
I think I was the only person that knew that I had just “attempted” to play a joke on Charles. After all, as the paper was feeding out. It was carefully collecting into a nice stack in front of the printer on the floor, and unless someone picked up the stack and looked at it, they wouldn’t know that anything was even printed on it. So, in this case, the joke may have been on me. But then again, Power Plant Men are like that. If they figure a joke is being played on them, then they figure out how to turn it around so that the joker is the one that has the joke played on them. Maybe that was the case here. Charles Patten was probably one of the most intelligent foremen at the plant, so it was possible.
Anyway, back to Dick Dale. I installed the printer in the warehouse and Dick Dale, Darlene Mitchell, Mike Gibbs and Bud Schoonover were happy to be connected to the Inventory program on the mainframe….. um… yeah. sure they were…… especially Bud.
Bud Schoonover was the person that when it was his turn to run the tool room would not give you something if it was the last one. So, if I needed a flashlight and it was the last one, and I asked Bud for a flashlight, he would say that he couldn’t give it to me. Why? You might ask. Well, he would explain that if he gave the last one away, he would have to order some more. Bud didn’t like ordering things on the computer. So, in order to keep from having to order anything he simply didn’t give away the last one of any item.
Anyway. I decided one Monday during my regular lunch time computer educational moments to send a letter over to the warehouse printer addressed to Dick Dale. It was from an anonymous woman. The letter sounded like it was from someone that really had a thing for Richard and remembered how they used to work together. It also mentioned other people, like Mike Gibbs and Pat Braden and about how they used to hang around each other.
Since this was a fictitious character, I could say anything I wanted, but I wanted to put it in a time period back when I was still a summer help. Well… It wasn’t long before Dick Dale called me on the gray phone (no. I won’t post another picture of the gray phone here. I think you get the idea). He asked me to come over to the warehouse.
When I arrived, Richard showed me the letter. He was excited about it. He was trying to figure out who it could be. He thought about the people that had moved from the plant to Corporate Headquarters and wondered if it was one of them. I thought for a little while, and I couldn’t come up with who it might be (obviously), since it was me.
The next day at lunch I sent another letter to his printer. I mentioned more about the “old days” working at the plant. On the way home Richard showed it to me. I could tell that he was really excited about this. I held back my smile, but inside it felt real good to see that Richard had finally come back to life. For the past couple of years, he had been so down. Now some woman was paying attention to him, and actually was telling him that she had always liked him.
On Thursday Richard called me and asked me to come over to the warehouse. He showed me the letter he had received that day. He said he was too excited. He just had to find out who it was that was sending him these letters. He said that since I knew everything there was to know about computers (a slight exaggeration), he asked me to see if I could find out where the letters were coming from.
I told him I would do what I could to see if I could track down who was sending the letters. On the way home that day, he asked me if I had any luck. I told him I was still looking into it. I told him I thought there might be a way to find a log somewhere that would tell me.
So, after lunch on Friday I walked over to the warehouse. When I entered, I signaled to Richard that I wanted to talk to him. — Remember. Richard and I had developed facial signals while carpooling with Bud Schoonover so that all we had to do was glance at each other and we instantly knew what each other was saying…
Richard and I stepped outside of the warehouse where we could be alone. He asked me if I had found the person sending him the letters. I told him I had (I knew I had to do this right or I would lose a good friend, so I said), “Yes. I have.”
I could see the look of excitement in his face. So I looked straight at him and I said, “I have been sending these letters to you.” He was stunned. He said, “What?” I said, “Richard. I have been sending them to you.”
I could see that he was very disappointed. After all. No two people could read each other’s expressions better than me and Richard. We practiced them every day. The corners of his mouth went down. The middle went up. Edges of the eyes went down. Eyes began to water. Yep. He as disappointed to say the least.
I told him I was sorry to get his hopes up. I put on the saddest look I could muster. Inside I wasn’t so sad. Actually I was pretty happy. I knew this was a tough moment for Richard, but he had spent an entire week flying high. For the first time in a long time, Richard had hope. A couple of hours of disappointment was well worth this past week.
I patted him on the back and he turned to walk back into the warehouse despondent. I went back to the electric shop.
So, what followed this episode? Well. Within a few weeks Dick Dale had attended an event at the Presbyterian Church in Ponca City where he met a very nice woman, Jill Cowan. He began dating her, and within the year they were married on November 13, 1988.
I like to think that I had given him the kick in the pants that he needed at the time that he needed it. For that one week where he had hope, he believed that someone else really cared for him. If he could believe that, then maybe it could really be true, even if in this case it turned out to only be one of his best friends.
I know that Dick Dale lived happily ever after. As I mentioned earlier, I wrote a post about Dick Dale about a time when I gave a Christmas present to Dick Dale, Christmas 1983. Well. as it turned out, my friend Richard was presented to Saint Peter at the gates of Heaven 25 years later on Christmas Day, 2008, 20 happy years after his marriage to Jill. I don’t really miss him. He is always with me in my heart to this day.
My Dear Friend Richard Dale
Power Plant Men 
Shenanigans by way of computers…👿 …your good intentions may have backfired, but I have to give you kudos for your dedication and your ‘nerdiness (I mean that as a compliment, by the way).
😉
On the record – Harlow made me promise it would never happen again. Off the record – I thought it was funny (unintended consequences always accompany “improvements”). Harlow surely knew that.